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Tourist
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Accepted Solution

GoPro Quik freeze on Windows 10

Hello, I'm able to open GoPro Quik for desktop but when I try to play videos or enter in create mode the app stops working and (in create mode) freeze the background and I can't close the app.


Accepted Solutions
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GoPro
Posts: 14,352

Re: GoPro Quik freeze on Windows 10

Hello @hardybluff12551

 

Thank you for posting back. We would like to review the crash logs in order to proceed to the next steps. At this time, it would be best to contact our Support team for further assistance. You can reach them via chat or phone through https://gopro.com/help/ContactUs. 

 

Best regards ,

Mary T .

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GoPro
Posts: 14,352

Re: GoPro Quik freeze on Windows 10

Hello @hardybluff12551

 

This mostly occurs in computers running multiple graphics cards, and Quik for desktop is prioritizing the high performance NVIDIA or AMD card. Please check if the steps to fix discussed here will help clear the issue. Also, make sure that you have installed the latest version of Quik for desktop. Let us know how it goes. 

 

Thanks, 
Marius

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Tourist
Posts: 2

Re: GoPro Quik freeze on Windows 10

My PC doesn't have multiple graphics cards, it has only an AMD radeon graphics and I have the latest version of Quik
Thanks
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GoPro
Posts: 14,352

Re: GoPro Quik freeze on Windows 10

Hello @hardybluff12551

 

Thank you for posting back. We would like to review the crash logs in order to proceed to the next steps. At this time, it would be best to contact our Support team for further assistance. You can reach them via chat or phone through https://gopro.com/help/ContactUs. 

 

Best regards ,

Mary T .

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Tourist
Posts: 7

Re: GoPro Quik freeze on Windows 10

I now have this problem as well. Previously I could not see my HEVC videos but now that I can it freezes as soon as I go into create. One problem fixed another created. As OP I have on video card as well, Radeon RX 580 with 8g of memory.

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GoPro
Posts: 14,352

Re: GoPro Quik freeze on Windows 10

Hello @cspcrx

 

Try uninstalling and re-installing Quik for desktop, and make sure you select an import folder. Let us know how it goes. 

 

Thanks, 
Marius

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Tourist
Posts: 7

Re: GoPro Quik freeze on Windows 10

just tried that and still the same thing happens. Create opens I point at one of the videos on the left and it stops responding. Then a spinning curser appears and it just freezes completely. Have to use task manager to close the program.

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GoPro
Posts: 6,097

Re: GoPro Quik freeze on Windows 10

Hi @cspcrx

 

You may try to contact GoPro Customer Support they might have a solution for that. 

Click Here

 

Regards, 

-Jay