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Sightseer
Posts: 1

GoPro Quik for windows is not playing videos from the cloud or responding in create mode

[ New ]

My videos will play from the cloud on my iphone app, but will not play when uploaded to the cloud on my desktop appr. Also the desktop app will not respond when I open videos from the cloud in create mode.

Tourist
Posts: 2

Re: GoPro Quik for windows is not playing videos from the cloud or responding in create mode

[ New ]

I have the same problem and none of the previous 'solved' scenarios apply to me.

 

Windows 10 64-bit. 16GB ram. Intel Core i7. Single video card NVIDIA GeForce MX130

GoPro
Posts: 25,019

Re: GoPro Quik for windows is not playing videos from the cloud or responding in create mode

[ New ]

Hi @owenstuckey1 avramy15756

 

 

Are these HEVC files?

Have you tried manually downloading the files then opening it via Quik for desktop?

 

Thanks!

Ej