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Sightseer
Posts: 1

GoPro Quik for descktop Windows 10 - cannot launch the App after login

Firstly I register in GoPro Quikstories in mobile app. Then I install desktop App on Windows 10 Pro Version - 1709 Assembly - 16299.64

And when I try to log in with my credentionals, I saw the following picture (attached) - (it looks like some solid screen over all workspace, and mouse coursor changing when moved to the different locations, like something works but I cannot see that)

My credentionals is valid, because I have able to enter on site!

Screenshot_3.png
Hiker
Posts: 8

Re: GoPro Quik for descktop Windows 10 - cannot launch the App after login

What to do?
GoPro
Posts: 239

Re: GoPro Quik for descktop Windows 10 - cannot launch the App after login

Hey @graystorm16372,

 

Sorry to hear this has happened to you! I previously had an issue similar to this, and the following steps fixed it for me.

  • Close Quik for desktop
  • Open the Task Manager(Ctrl+Shift+Esc) and navigate to the Processes tab. Under the Background processes section, look for GoProQuik.exe, highlight it, and click End Task.
  • Now that Quik is closed, completely disable Wi-Fi on your computer. If connected via ethernet, remove your ethernet from the computer.
  • Reopen Quik for desktop and confirm that the program has logged you in successfully.
  • Re-enable Wi-Fi or reconnect the ethernet cable to your computer. After about 30 seconds, you should see your account log you in automatically in the top right-hand corner of the main gallery.

Here is an article which also covers this issue. I previously had this problem, and the steps in this article fixed it for me.

 

~ Mowens

Hiker
Posts: 8

Re: GoPro Quik for descktop Windows 10 - cannot launch the App after login

This instruction did not work.