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Reply
Tourist
Posts: 3

GoPro Quik erzeugt nur schwarze mp4 mit korrektem Ton

Ich kann mit der Software GoPro Quik alle Filmdatein meiner Hero4 importieren und schneiden. Wenn ich auf speichern gehe wird eine mp4-Datei erstellt (60 sekunden lang). Diese hat jedoch keine Bildinhalt, es ist alles schwarz. Der Ton, also die Musik von GoPro Quik wird korrekt abgespielt.

 

Ich habe ein aktuelle System mit aktuellem Windows10.
CPU: i5 6600K
RAM: 16GB
GPU: Geforce GTX 980

GoPro
Posts: 7,976

Re: GoPro Quik erzeugt nur schwarze mp4 mit korrektem Ton

Hello @graypeak77588

 

Thank you for providing the details on your computer system. Does this kind of playback only happens in Quik? Have you tried playing the videos using a different media player? What is the resolution of the videos that you are trying to play? Feel free to post back for additional information so we can assist further. 

 

Best regards, 
Marius

Tourist
Posts: 3

Re: GoPro Quik erzeugt nur schwarze mp4 mit korrektem Ton

Thank you for your prompt reply.
I have the file here in my dropbox for you.

https://www.dropbox.com/s/sgqzh7n0phoodsk/001.mp4?dl=0
 
Tourist
Posts: 3

Re: GoPro Quik erzeugt nur schwarze mp4 mit korrektem Ton

Is there a solution to this problem?
GoPro
Posts: 7,976

Re: GoPro Quik erzeugt nur schwarze mp4 mit korrektem Ton

Hello @graypeak77588

 

Thank you for sharing the file. This is something that our team is looking into. At this time, we do not have an update yet. We will keep you posted once an update is available. Thank you for your patience. 

 

Best regards, 
Marius

Sightseer
Posts: 1

Re: GoPro Quik erzeugt nur schwarze mp4 mit korrektem Ton

I have the same Problem!

 

GoPro Hero 6 black

Ryzen 1700X

Nvidia 1080Ti

Windows 10 Pro

 

Sound ok, Picture black

 

GoPro
Posts: 7,976

Re: GoPro Quik erzeugt nur schwarze mp4 mit korrektem Ton

Hello @helosx8

 

Thank you for sharing. Please watch out for updates on this thread. 

 

Best regards, 

Marius

GoPro
Posts: 7,976

Re: GoPro Quik erzeugt nur schwarze mp4 mit korrektem Ton

Hello Everyone, 

 

A new version for Quik for Desktop (v 2.6.2)  was released last Friday, June 15, 2018. Below are new features, fixes and improvements: 

 

New Features

  • Added "Restart with default settings" (Menu/Help)
    • To be used for any Authenticating issues/can't login

Bug Fixes + Performance Improvements

  • Fixed: Sometimes the video playback displays black frames.
  • Fixed: Sometimes saved videos are black.
  • Fixed: Photos are seen as burst files when are added from folder.
  • Fixed: Private link share wasn't disabled for non subscriber.
  • Fixed: The keyboard arrows to navigate through media was only working in english but now are working in other languages
  • Other general bug fixes and performance improvements.

Please check if this clears out the issue you reported. We wouldlove to hear back from you!

 

Thanks, 
Marius