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Sightseer
Posts: 1
Accepted Solution

GoPro Quik edit black screen

When I edit a clip in GoPro Quik and SAVE it the end result is a black screen that has the correct Audio.

 

I have a fresh Win10 install and updated my Video Card drivers to the latest version.

 

Any ideas anyone?


Accepted Solutions
Highlighted
GoPro
Posts: 10,731

Re: GoPro Quik edit black screen

Hi all!

 

I am really sorry for the experience. Kindly check if the troubleshooting step on this link will resolve the issue:

 

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/No-Video-only-Audio/m-p/55035

 

 

If it's still the same, let our Support Team know. You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Tourist
Posts: 10

Re: GoPro Quik edit black screen

im having the same problem , currently working on a sloution with gopro support however i have very liitle faith in them

how are your time laps videos playing back in quik app? mine have green line across the bottom, but if played in different media player its fine

yesterday they asked me to send them log files from the temp folder , will see what they say ,

they also had me downlad a test version of quik, thats not out yet and still same problem

Tourist
Posts: 2

Re: GoPro Quik edit black screen

here the same problem... yesterday I've spent 1 hour with the chat support. No solution. Yesterday I've managed to edit a video without black screen turning on the camera connections (I know that it shouldnt have any effect, but it worked...), today nothing to do. Even creating a clip give me the same result. Getting a bit altered...

Highlighted
GoPro
Posts: 10,731

Re: GoPro Quik edit black screen

Hi all!

 

I am really sorry for the experience. Kindly check if the troubleshooting step on this link will resolve the issue:

 

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/No-Video-only-Audio/m-p/55035

 

 

If it's still the same, let our Support Team know. You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej