12-27-2018 09:54 AM
Please your help - I am tying to download my plus library to my personal PC and it is taking forever. I have ~400 videos that I would like to download and continually freezing or locking up when i try to download in mass. I have resorted to downloading one at a time and so far after 2 hours managed to get one 30 second video. This is extremely frustrating i have been downloading a 17 min video now for ~1.5 hours and have no indictation on estimating time remaining. At this rate it will take weeks to download with me manually selecting and checkin on one by one. An i have a 5G network with great speeds in case you are wondering if it an issue on my end. it's not. please help. make the download of one's personal data easier instead of trying to hold data hostage so you can keep monthly subscriptions.
12-27-2018 10:09 AM
Sorry for the inconvenience.
Please try to download file 1 at a time and check the download speed.
If there is no download speed indicator you can check if you can download other files online and compare the speed.
If it's only happening on GoPro PLUS. Please contact our customer support team via phone or chat.