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Reply
Sightseer
Posts: 1
Accepted Solution

GoPro Quik App crashing when entering Create mode

[ Edited ]

Hi guys,

 

The application lets me import all the media correctly from my gopro however when I attempt to switch to create mode it crashes systematically.

 

Does anyone have any info on it? has it already happened to somebody??

I'll attach the details about the crash:

 

Application Specific Signatures:
Graphics hardware encountered an error and was reset: 0x00000813

 

Model: MacBook10,1, BootROM MB101.0163.B00, 2 processors, Intel Core m3, 1.2 GHz, 8 GB, SMC 2.42f10
Graphics: Intel HD Graphics 615, Intel HD Graphics 615, Built-In

OS Version:            Mac OS X 10.13.6 (17G65)

 

Process: GoPro Quik [4163]
Path: /Applications/GoPro Quik.app/Contents/MacOS/GoPro Quik
Identifier: com.GoPro.goproapp
Version: 2.6.2 (2.6.2.770)
Code Type: X86-64 (Native)

 

Thanks,

Ale


Accepted Solutions
GoPro
Posts: 9,511

Re: GoPro Quik App crashing when entering Create mode

 

Hi @alessandro70082

 

Here is a full list of the minimum system requirements for Quik for Desktop.

Please ensure the graphics driver is up to date

If the issue persists, please reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 9,511

Re: GoPro Quik App crashing when entering Create mode

 

Hi @alessandro70082

 

Here is a full list of the minimum system requirements for Quik for Desktop.

Please ensure the graphics driver is up to date

If the issue persists, please reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej