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Tourist
Posts: 6

GoPro Quik для ПК

[ New ]

Поставил GoPro Quik на ноутбук windows 10 64bit импортирую файл, затем открываю редактировать и программа зависает намертво. Как это исправить?

GoPro
Posts: 6,097

Re: GoPro Quik для ПК

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Hi @fedosiki,

 

Are you trying to edit a 4K or HEVC file?

https://gopro.com/help/articles/block/hevc

 

Quik is not yet capable of playing or editing HEVC file. 

 

Try to use other video editing software or just play it with Windows Media Player or VLC. 

 

 

Regards,

-Jay

Tourist
Posts: 6

Re: GoPro Quik для ПК

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У меня GoPro 4 Silver.
Снимал не 4К

screenshot 2020-03-15-001-03.png
GoPro
Posts: 18,658

Re: GoPro Quik для ПК

[ New ]

Hello @fedosiki. The issue you observed mostly occurs n computers running multiple graphics cards, and Quik for desktop is prioritizing the high-performance NVIDIA or AMD card.

 

These tips will help clear the issue. have a go at them and let us know it goes. Thanks!

Tourist
Posts: 6

Re: GoPro Quik для ПК

[ New ]

У меня хороший ноутбук. Процесор i7, ОЗУ 8Гб, ssd диск.

screenshot 2020-03-15-001-40.png
GoPro
Posts: 18,658

Re: GoPro Quik для ПК

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@fedosiki . Have you been able to go through the recommended steps in the article? If you have and the issue persists, let our Support team know so they can troubleshoot the issue further with you. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

 

Tourist
Posts: 6

Re: GoPro Quik для ПК

[ New ]

Про какую статью вы говорите, дайте пожалуйста ссылку?

GoPro
Posts: 18,658

Re: GoPro Quik для ПК

[ New ]

@fedosiki. Here: https://community.gopro.com/t5/en/Quik-for-desktop-Crashes-while-Opening-Create-Mode/ta-p/393003 . This was hyperlinked in my previous response. Have a go at the steps and let us know how it works out.