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Hiker
Posts: 6
Accepted Solution

GoPro Quick wont play back New Hero 6 record settings?

GoPro Quick isnt able to playback any of my gopro hero 6 new record settings such as 4k 60, 2.7k 120 and 1080p 240 (can only see thumbnails or black screen, all other record settings work). I can view them in finder with quicktime player. Any reason why and/or is there a solution?? I have a new 15' 2016 Mac pro, HIGH sierra installed and all updates. 


Accepted Solutions
Tourist
Posts: 2

Re: GoPro Quick wont play back New Hero 6 record settings?

I got the camera on launch day and I had the same problem for the first few days. I could not access the slow motion frame rates except for 1080 120 fps. First I had to update to High Sierra and then I updated to Quicks newest software which is 2.5, my files immeadiately were able to play on quick. The question mark black thumbnail stayed but I could play my videos once I clicked into them. After the update, any new footage I imported at those framerates had a normal thumbnail and they played fine. I hope this helps!

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Sightseer
Posts: 1

Re: GoPro Quick wont play back New Hero 6 record settings?

I am having the same problem.  I just spent $500 on this camera and I can't even use GoPro's software to view my 4k 60fps content.  This is one reason I do not own this company's stock.  First the Karma drone issues, now this.  What a let down.

Hiker
Posts: 6

Re: GoPro Quick wont play back New Hero 6 record settings?

Do you think it is just codec update needed by GoPro for Quick and FCPx so just sit tight and wait? I hope it is as simple as that??
Tourist
Posts: 4

Re: GoPro Quick wont play back New Hero 6 record settings?

I just have ????'s on all my files. Seems like a codec issue. I use Quick on wondows 8 and cant seem to find an update to get it working.

 

Files work fine in DIVX

Capture.JPG
Tourist
Posts: 2

Re: GoPro Quick wont play back New Hero 6 record settings?

I got the camera on launch day and I had the same problem for the first few days. I could not access the slow motion frame rates except for 1080 120 fps. First I had to update to High Sierra and then I updated to Quicks newest software which is 2.5, my files immeadiately were able to play on quick. The question mark black thumbnail stayed but I could play my videos once I clicked into them. After the update, any new footage I imported at those framerates had a normal thumbnail and they played fine. I hope this helps!

Hiker
Posts: 6

Re: GoPro Quick wont play back New Hero 6 record settings?

Thanks mate, didn't realize GoPro quick did not update. The footage now plays in GoPro quick but new issue is the playback is choppy/glitchy!? In QuickTime player it's smooth but in the GoPro quick app it glitches/choppy.. any reason why? I meet all computer requirements for hevc files I'm pretty sure.
Hiker
Posts: 6

Re: GoPro Quick wont play back New Hero 6 record settings?

Again only new settings of 1080p 240fps, 2.7k 120fps etc are the choppy/glitchy playback in GoPro quick *
Tourist
Posts: 2

Re: GoPro Quick wont play back New Hero 6 record settings?

No problem! For the first few days I had no idea there was an update as well. My footage is choppy as well in Quick. I dont know if it the same for everybody but I have owned Gopros for a long time and when I would always use Gopro studio my footage was choppy there as well until I exported the file to the finished video and played on Quicktime. Wish I could help with that.