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Reply
Tourist
Posts: 4

Re: GoPro Quick wont play back New Hero 6 record settings?

Is no one else having this problem?

Sightseer
Posts: 1

Re: GoPro Quick wont play back New Hero 6 record settings?

I am having major issues with all HEVC formats. Glitchy and pixelated video in VLC,  5k player, Filmora, etc. I have a brand new maxed out PC. Win10, Coffee Lake 8700k, 1080ti gfx, 16GB DDR4. Swapped SD cards, manual update to the camera, formatting, etc. I finally returned the first Hero 6 thinking it must be a dud after hours on the phone with GoPro support. Still have the same issue with the 2nd one.

 

The footage looks as smooth as butter on my Samsung Note 8 Plus! I cannot get the same results on my PC or my laptop no matter what I do. I even had freelancers who specialize in resolving issues like this try and no one could fix it!

 

I spent $3000 on this PC and $400 on the Hero 6 for the sole purpose of being able to shoot a video series in 4k60. GoPro, please help!!!

Hiker
Posts: 6

Re: GoPro Quick wont play back New Hero 6 record settings?

Hevc I’m only having glitch/pixel issues in Quik on my Mac. All formats and hevc will play in QuickTime player. Very frustrating that GoPro own software can’t playback its own footage.. but I’m just dealing with it for now, hoping updates could fix such issues!?
Tourist
Posts: 4

Re: GoPro Quick wont play back New Hero 6 record settings?

[ Edited ]

I am running Win 10 and QT won't play them neither does WMP, Pot player, or VLC.
Divx plays them but it plays very choppy and in slo mo.

CyberLink PowerDirector 15 (64-bit) I can edit and play them just fine thank God because that is my editor.

I also have had the worst experiance with the GoPro tech support since they have outsourced to India! Not even worth talking to them becasue they have no idea what is going on. I have waisted so much time on the phone with that group of fools! Don't bother!
GoPro needs to take back the wheel! When I purchased my Hero 4 it was all American support and they knew what they where doing!
Ever sunce I have purchased my 5 and now 6 the support is the worst! It is like calling Comcast!

Sightseer
Posts: 1

Re: GoPro Quick wont play back New Hero 6 record settings?

Yes
Sightseer
Posts: 2

Re: GoPro Quick wont play back New Hero 6 record settings?

I'm having same problems. Thinking of returning my 6 and buy a 5
Sightseer
Posts: 1

Re: GoPro Quick wont play back New Hero 6 record settings?

I'm running a top spec PC with Windows 10 and having similar issues to a lot of people here. PowerMediaPlayer seems to be a great solution.
GoPro
Posts: 10,213

Re: GoPro Quick wont play back New Hero 6 record settings?

Hi @snowywave27132

 

After verifying the minimum system requirements, you may refer to: Resolve GoPro Studio Crashing Issues. This is also applicable for Quik for Desktop . 


If all else fails, please contact Customer Support via phone or chat so we can isolate the issue further. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ