02-09-2020 12:06 PM
I have checked that all the requirements are fullfill. I can't open the quick application, just crushes.
I have a MacBook Pro retina 13 inches from 2015, 3,1 GHz intel core I7 doal core, Memory 8GB,
Graphics Intel Core Graphics 6100 1536MB
OS Catalina 10.15.2
02-10-2020 09:40 AM
Please ensure that the graphics driver is up to date.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
02-13-2020 11:49 PM
Sorry, but this doesn't make sense. This bug seems to be reported for months and nothing has been done appearantly... I've just installed Quik on macOS Catalina and it crashes when launching (MacMini 2012 i7 quad, 16GB Ram, SSD).
02-14-2020 04:44 AM
I totally agree, this is a problem with the Quick for Mac, my Mac is fiting the requirements and we don't have any answer rather than check the installation requirements .... Really ?
02-15-2020 01:39 PM
We try to help out as best as we can. It will be best if you can share additional information with our Support Team. Please reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.
02-22-2020 03:33 PM - edited 02-22-2020 03:36 PM
The ONLY Solution here is to Re-Install the macOS Catalina over the previous one to see if any corrupt code messing with your MacBook Pro.
I have a 15" MacBook Pro with touch bar and I have no problem.