Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-34511%22%20slang%3D%22en-US%22%3EGoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34511%22%20slang%3D%22en-US%22%3E%3CP%3EEvery%20application%20works%20fine%20-%20But%20there%20is%20NO%20sound%20in%20Quick%20for%20Desktop%20(WINDOWS)%20....%20Can't%20figure%20out%20why%20...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-34511%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-35114%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-35114%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F20400%22%20target%3D%22_blank%22%3E%40mfranckenstein%3C%2FA%3E%20-%20If%20you%20play%20the%20videos%20from%20the%20computer%20itself%20(not%20through%20Quik)%2C%20do%20you%20hear%20audio%20on%20them%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-35130%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-35130%22%20slang%3D%22en-US%22%3E%3CP%3EYes!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20play%20a%20video%20from%20its%20source%20there%20is%20sound%20crystal%20clear%20(taken%20via%20GoPro%205)%3C%2FP%3E%3CP%3EIf%20I%20%2F%20After%20I%20import%20it%20to%20my%20Laptop%2C%20Quick%20won't%20play%20any%20sound.%3C%2FP%3E%3CP%3EUsing%20GoPro-Studio%20there%20is%20sound%20....%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20checked%20every%20option%20-%20but%20there%20is%20no%20switch%20or%20button%20i%20can't%20think%20of%20that%20will%20solve%20my%20problem%20...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-36009%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-36009%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F20400%22%20target%3D%22_blank%22%3E%40mfranckenstein%3C%2FA%3E%20-%20Typically%20this%20is%20a%20sign%20that%20the%20drivers%20on%20the%20computer%20may%20not%20be%20up%20to%20date.%20Our%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20can%20help.%3C%2FP%3E%0A%0A%3CP%3E%3CBR%20%2F%3E%20Jeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55008%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55008%22%20slang%3D%22en-US%22%3E%3CP%3EDid%20you%20find%20the%20solution%20for%20this%3F%20Im%20having%20this%20same%20issue%20now!%20I%20import%20with%20Quik%20but%20when%20i%20view%20my%20videos%20theres%20no%20audio!%20If%20i%20open%20the%20files%20in%20file%20exlporer%20and%20just%20play%20them%20through%20my%20video%20player%20the%20audio%20works%20fine.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55095%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55095%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20afraid%20not%20yet%20-%20sorry%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55104%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55104%22%20slang%3D%22en-US%22%3E%3CP%3EDang...%20I%20tried%20contacting%20support%20but%20could%20never%20get%20through...%20Really%20liked%20the%20idea%20of%20Quik%2C%20guess%20i%20will%20have%20to%20go%20back%20to%20wondershare%20or%20lightworks...%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65747%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65747%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20here%20with%20latest%20drivers%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-178048%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-178048%22%20slang%3D%22en-US%22%3EHere%20we%20are%20in%202018%2C%20April%20in%20fact%2C%20and%20I%20have%20the%20same%20problem.%20Audio%20is%20there%2C%20but%20doesn't%20play%20in%20Quick%20For%20Desktop%20in%20Windows%207.%20Everything%20is%20updated%20that%20I%20can%20see.%20GoPro%20seems%20remiss%20in%20not%20addressing%20this.%20Is%20there%20an%20updated%20Topic%3F%20Seems%20like%20this%20one%20dropped%20off%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-178050%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-178050%22%20slang%3D%22en-US%22%3E%3CP%3ENope%20still%20nothing...%20I%20ultimatley%20had%20to%20stop%20using%20Quik%20for%20this%20purpose...%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-178064%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-178064%22%20slang%3D%22en-US%22%3E%3CP%3EDo%20you%20know%20if%20anyone%20at%20GoPro%20even%20monitors%20this%20forum%3F%26nbsp%3B%20Lord%20knows%2C%20I've%20had%20miserable%20support%20from%20their%20Filipino%20call%20centers.%20Problems%20just%20don't%20get%20solved%2C%20seems%20like%20the%20money%20just%20gets%20paid%2C%20lol...%20by%20us.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-178117%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-178117%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F62075%22%20target%3D%22_blank%22%3E%40toddreyn%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYes%2C%20we%20are%20monitoring%20the%20forum%20and%20we%20have%20noted%20the%20issue%20and%20sent%20it%20as%20a%20feedback%20to%20the%20team%20in-charge.%20We%20will%20post%20updates%20on%20this%20thread%20once%20they%20are%20available.%20Thank%20you%20for%20your%20patience.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-193367%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Quick%20for%20Desktop%20plays%20NO%20sound%20only%20Video%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-193367%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Re: GoPro Quick for Desktop plays NO sound only Video

Here we are in 2018, April in fact, and I have the same problem. Audio is there, but doesn't play in Quick For Desktop in Windows 7. Everything is updated that I can see. GoPro seems remiss in not addressing this. Is there an updated Topic? Seems like this one dropped off
Tourist
Posts: 3

Re: GoPro Quick for Desktop plays NO sound only Video

Nope still nothing... I ultimatley had to stop using Quik for this purpose... 

Sightseer
Posts: 2

Re: GoPro Quick for Desktop plays NO sound only Video

Do you know if anyone at GoPro even monitors this forum?  Lord knows, I've had miserable support from their Filipino call centers. Problems just don't get solved, seems like the money just gets paid, lol... by us.  

GoPro
Posts: 8,158

Re: GoPro Quick for Desktop plays NO sound only Video

Hello @toddreyn

 

Yes, we are monitoring the forum and we have noted the issue and sent it as a feedback to the team in-charge. We will post updates on this thread once they are available. Thank you for your patience. 

 

Best regards, 
Marius

Highlighted
Tourist
Posts: 3

Re: GoPro Quick for Desktop plays NO sound only Video