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Hiker
Posts: 10

GoPro Quick drop me back to login screen

I Downloaded the GoPro Quick app and login, no matter what i clicking it keep drop me to the login screen
There is any Solution?
I tryed to Update Graphics card drivers, reinstall on another disk but nofiing help

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GoPro
Posts: 6,097

Re: GoPro Quick drop me back to login screen

 

Hi @lidor98,

 

Please try to uninstall and reinstall the app. 

After that try if you can login on our website. www.gopro.com

 

If you can try to login again. 

 

 

Regards,

-Jay 

 

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Hiker
Posts: 10

Re: GoPro Quick drop me back to login screen

Not help man
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GoPro
Posts: 18,915

Re: GoPro Quick drop me back to login screen

 

Hi @lidor98

 

Kindly try these steps: 

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes.

 

Thanks!
Ej

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Hiker
Posts: 10

Re: GoPro Quick drop me back to login screen

I am able to login, but i cant do any action in the app, if i try to click on the camera or the settings it throws me back to login screen
i did what you write and it still not help man

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GoPro
Posts: 18,915

Re: GoPro Quick drop me back to login screen

[ Edited ]

 

Hi @lidor98

 

Thanks for giving it a try.

Please get in touch with out Support Team to move forward with this concern.

https://gopro.com/help/ContactUs

 

Let them know of the steps taken so far.

 

Regards,

Ej

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Hiker
Posts: 10

Re: GoPro Quick drop me back to login screen

i talk with the support, this need to email me with the answer to the problem
it 100% problem with the program and the version because i install old version (gopro quik 2.1.0.4563) and it work very good

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GoPro
Posts: 15,557

Re: GoPro Quick drop me back to login screen

Great to know that you were able to establish a case with Support, @lidor98. Please continue working with them until a resolution is arrived at. Let us know how it works out. Thanks!