GoPro Quick Mac import not working/import button not showing up

[g2721]

Using MacOs Catalina 10.15.3 on an iMac (Retina 5K, 27-inch, 2017) stock version. When I connect my GoPro Hero5 via usb-c or insert the sd card, it will show the camera or sd card but no import button as well as 0% used status. I've checked the camera, sd card and the footage -> everything working well (media can be played via finder) and in the mobile app. I've found another older thread were the solution was to update MacOs to Catalina (Mojave 10.14.1).

Kind regards Marc

[g2721 · Accepted solution]

Found the solution:

Quick had no permission to access removable drives.

A popup message with this information would help.

With regards Marc

[g2721 · Accepted solution]

Found the solution:

Quick had no permission to access removable drives.

A popup message with this information would help.

With regards Marc

[aenriquez]

@g2721, we appreciate the info. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!