Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
GoPro
Posts: 12,898

Re: GoPro Quick App for Desktop Windows 10 does not see cameras

Hello Everyone!

 

Please go over the steps on Camera is Not Recognized on Quik for desktop - Windows

Also, please make sure that the USB port driver is up to date.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

 

Thanks!

Ej
 

Highlighted
Sightseer
Posts: 1

Rif.: GoPro Quick App for Desktop Windows 10 does not see cameras

Buongiorno, io ho risolto collegando la gopro ad una porta usb 2.0 invece che 3.0
Highlighted
Sightseer
Posts: 2

Rif.: GoPro Quick App for Desktop Windows 10 does not see cameras

Thank you francescm42515. I’m the one who initiated this on November 6 and your solution solved the problem. My Hero 8 Black and Hero 7 Black both worked fine on my old computer (using USB 2.0) but not the new one (using USB 3.0). There is a USB 2.0 port on the side of my monitor so I connected there and it worked fine for both cameras.