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Sightseer
Posts: 1
Accepted Solution

GoPro Quick App crashed my Mac

Hi, 

 

I am having trouble importing the videos from my GoPro Hero 4 into the the Quick desktop app. 

 

Also everytime I click on the create option, the app just freezes and then closes itself down. 

 

Any idea on why it will be doing this? It is becoming really frustrating. 


Accepted Solutions
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GoPro
Posts: 11,320

Re: GoPro Quick App crashed my Mac

Hello @niceoasis58452

 

Thank you for reaching out. Typically, the application freezing (or crashing) while opening in Create mode is indicative either of multiple graphics cards where Quik prioritizes a higher performing one, or of the graphics driver needing an update. Is your graphics driver up to date?

What happens with the import? Are you getting any error message when you try to import videos from your camera? Hope to hear back from you. 

 

Thanks, 
Marius

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All Replies
Highlighted
GoPro
Posts: 11,320

Re: GoPro Quick App crashed my Mac

Hello @niceoasis58452

 

Thank you for reaching out. Typically, the application freezing (or crashing) while opening in Create mode is indicative either of multiple graphics cards where Quik prioritizes a higher performing one, or of the graphics driver needing an update. Is your graphics driver up to date?

What happens with the import? Are you getting any error message when you try to import videos from your camera? Hope to hear back from you. 

 

Thanks, 
Marius