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Sightseer
Posts: 1

GoPro Plus wont accept credit card payment

[ New ]

Hi 

I want to sign up but system keeps saying there is a problem try again later - which I have but still not working

Regard

Chris


Accepted Solutions
GoPro
Posts: 18,337

Re: GoPro Plus wont accept credit card payment

[ New ]

Hello @chrish12287 and @cydonia. Thank you for bringing this matter to our attention. We'd like to gather more details so we can help you best. 

We hope to hear back from you. Thanks!

View solution in original post


All Replies
Tourist
Posts: 12

Re: GoPro Plus wont accept credit card payment

[ New ]

Same here. Tried multiple times with different browsers and same result. Just says issue with card details when I know 100% they are correct. 

GoPro
Posts: 18,337

Re: GoPro Plus wont accept credit card payment

[ New ]

Hello @chrish12287 and @cydonia. Thank you for bringing this matter to our attention. We'd like to gather more details so we can help you best. 

We hope to hear back from you. Thanks!

GoPro
Posts: 18,337

Re: GoPro Plus wont accept credit card payment

[ New ]

Hello @chrish12287 and @cydonia. I just got word from the team and they confirm that there was an issue with the structure in signing up for Plus for the past few days. This issue has since been fixed. Please try subscribing to Plus again. Should you still encounter the same issue, the next step would be to engage our Support team for further assistance. They can be reached through https://gopro.com/help/ContactUs . Let us know how it works out on your end. Thanks!