Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Tourist
Posts: 2

GoPro Plus - can't download videos

[ New ]

Hello,

 

I'm having problem with GoPro Plus. I cant download large videos. With large I mean around 12GB. Everytime I try to download it it downloads for few minutes or maybe hour and then  - network error. I'm 100% sure it's not problem with my network connection or computer. 

 

I'd be happy to cancel my GoPro Plus subscription, because upload speeds are terrible as well, but I need to download my videos from there first...

GoPro
Posts: 28,608

Re: GoPro Plus - can't download videos

[ New ]

Hi @bluehike606

 

Sorry for any troubles caused.

How are you downloading the file/s?

See if downloading it from gopro.com will work.

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro Plus - can't download videos

[ New ]

Hi!

 

I've tried Quik for Windows and downloading from GoPro.com. Nothing works for me and I'm having 400mbps fiber connection and every other download works great.

GoPro
Posts: 28,608

Re: GoPro Plus - can't download videos

[ New ]

Hello @bluehike606

 

Are these chaptered files?

Are photos uploading fine?

 

Thanks!

Ej