Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-45611%22%20slang%3D%22en-US%22%3EGoPro%20Plus%20Cloud%20Upload%20-%20Hero%205%20and%20Hero%205%20Session%20-%20Or%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-45611%22%20slang%3D%22en-US%22%3E%3CP%3EI%20just%20signed%20up%20for%20the%20free%2030%20day%20trial%20of%20GoPro%20Plus%2C%20but%20I%20thought%20the%20cloud%20upload%20worked%20with%20either%20H5%20or%20H5S.%26nbsp%3B%3C%2FP%3E%3CP%3EAm%20I%20wrong%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-45611%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20PLUS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-45712%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Plus%20Cloud%20Upload%20-%20Hero%205%20and%20Hero%205%20Session%20-%20Or%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-45712%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20auto-upload%20feature%20where%20content%20is%20sent%20to%20the%20cloud%20from%20the%20camera%20(via%20your%20phone%20and%20the%20Capture%20app)%20is%20available%26nbsp%3Bto%20the%20HERO5%20Black%20and%20the%20HERO5%20Session.%20Details%20are%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FAuto-Upload-Explained%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FAuto-Upload-Explained%3C%2FA%3E.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIf%20you're%20using%20the%20Quik%20for%20Desktop%20app%20though%2C%20content%20from%20any%20GoPro%20camera%20that%20is%20imported%20to%20Quik%20for%20Desktop%20should%20be%20able%20to%20sync%20up%20with%20the%20cloud%20storage.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%2C%3CBR%20%2F%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-45718%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Plus%20Cloud%20Upload%20-%20Hero%205%20and%20Hero%205%20Session%20-%20Or%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-45718%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97%22%20target%3D%22_blank%22%3E%40jefft%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20so%20much%20for%20the%20answer%20and%20the%20link!%26nbsp%3B%3C%2FP%3E%3CP%3E1%20Hi-5%2C%20on%20the%20way!%3CIMG%20class%3D%22emoticon%20emoticon-smileywink%22%20id%3D%22smileywink%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-wink.png%22%20alt%3D%22Smiley%20Wink%22%20title%3D%22Smiley%20Wink%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-53985%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Plus%20Cloud%20Upload%20-%20Hero%205%20and%20Hero%205%20Session%20-%20Or%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53985%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20Quik%20for%20desktop%20is%20open%20and%20the%20GoPro%20Black%205%20is%20also%20plugged%20via%20USB.%20Nonetheless%2C%20the%20auto-cloud%20upload%20isn't%20working.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20my%20HD%20is%20already%20full%2C%20I'm%20hoping%20to%20upload%20those%20GB's%20into%20the%20cloud%20directly%20from%20the%20Go%20Pro%20to%20the%20Cloud.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20find%20it%20very%20frustrating%20to%20make%20it%20happen.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECloud%20should%20be%20simple.%20Not%20complicated.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55715%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Plus%20Cloud%20Upload%20-%20Hero%205%20and%20Hero%205%20Session%20-%20Or%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55715%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20signed%20up%20for%20gopro%20plus%20a%20few%20days%20ago%20to%20upload%20videos.%26nbsp%3B%20The%20%22Special%22%20support%20line%20stinks!%26nbsp%3B%20Was%20on%20hold%20with%20tech%20service%20for%202%20hours%26nbsp%3Bboth%20Tues%20and%20Wed%20waiting%20for%20someone%20to%20answer%20-%20NEVER%20did!%26nbsp%3B%20Finally%20yesterday%20went%20through%20the%20sales%20line%20to%20get%20to%20a%20tech%20and%20was%20on%20with%20her%20for%20over%20an%20hour%20trying%20to%20get%20my%20hero5%20black%20to%20connect%20through%20Capture%20to%20upload%26nbsp%3B%20She%20never%26nbsp%3Bgot%20it%20working%20-%20also%20spoke%20very%20broken%20english%20and%20was%20difficult%20to%20understand.%26nbsp%3B%20She%20also%20said%20tha%20Gopro%20was%20having%20problems%20with%20initial%20setups%20of%20gopro%20plus%20at%20this%20time%20-%20don't%20know%20if%20that's%20the%20truth%2C%20or%26nbsp%3Bshe%20was%20trying%20to%20give%20me%26nbsp%3Bthe%20dodge%20and%20get%20me%20off%20the%20phone.%26nbsp%3B%20She%20couldn't%20get%26nbsp%3Ban%20estimate%20of%20when%20it%20would%20be%20fixed.%26nbsp%3B%20So%2C%20I've%20got%20a%20free%2030%20day%20trial%20of%20something%20that%20I%20cannot%20actually%20TRY%2C%20then%20you're%20going%20to%20start%20billing%20me%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%2C%20is%20there%20a%20problem%20with%20gopro%20plus%20initial%20setups%20at%20this%20time%20or%20not%3F%26nbsp%3B%20When%20will%20it%20be%20repaired.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20CAN'T%20GET%20ANY%20ANSWERS%20FROM%20ANYWHERE%20ONLINE%20FOR%20THIS%20ISSUE!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55719%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Plus%20Cloud%20Upload%20-%20Hero%205%20and%20Hero%205%20Session%20-%20Or%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55719%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F32564%22%20target%3D%22_blank%22%3E%40swiftriver08304%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20looks%20like%20you%20have%20a%20case%20open%20with%20Ryan%20L.%20I%20would%20recommend%20replying%20in%20case%20%233863322%20as%20I%20have%20not%20heard%20of%20any%20issues%20with%20Plus.%20He%20should%20be%20able%20to%20help%20you%20out!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheers%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55729%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Plus%20Cloud%20Upload%20-%20Hero%205%20and%20Hero%205%20Session%20-%20Or%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55729%22%20slang%3D%22en-US%22%3E%3CP%3EI%20don't%20know%20of%20any%20case%20open%20for%20now%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EA%20guy%20did%20help%20me%20last%20week%20download%20straight%20from%20camera%20to%20capture%20before%20I%20signed%20up%20for%20Plus.%26nbsp%3B%20Maybe%20that%20was%20it.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20figured%20Plus%20would%20be%20much%20faster%20download%20from%20camera%20but%20can't%20get%20it%20to%20work.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20to%20I%20get%20intouch%20with%20this%20Ryan%3F%26nbsp%3B%20As%20I%20said%20I%20wait%202%20hours%20on%20the%20phone%20for%20tech%20help%20and%20no%20one%20answers.%26nbsp%3B%20Does%20he%20have%20a%20direct%20line%3F%3C%2FP%3E%3CP%3EThanks%20for%20the%20reply.%3C%2FP%3E%3CP%3EBill%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55744%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Plus%20Cloud%20Upload%20-%20Hero%205%20and%20Hero%205%20Session%20-%20Or%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55744%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F32564%22%20target%3D%22_blank%22%3E%40swiftriver08304%3C%2FA%3E%20All%20you%20need%20to%20do%20is%20reply%20to%20the%20case%20creation%20email%20you%20received%20for%20that%20case.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheers%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55769%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Plus%20Cloud%20Upload%20-%20Hero%205%20and%20Hero%205%20Session%20-%20Or%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55769%22%20slang%3D%22en-US%22%3E%3CP%3EOK%20thank%20you%2C%20I'll%20look%20for%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-139560%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Plus%20Cloud%20Upload%20-%20Hero%205%20and%20Hero%205%20Session%20-%20Or%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-139560%22%20slang%3D%22en-US%22%3E%22Should%22%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 3

Re: GoPro Plus Cloud Upload - Hero 5 and Hero 5 Session - Or?

OK thank you, I'll look for it.

 

 

Sightseer
Posts: 1

Re: GoPro Plus Cloud Upload - Hero 5 and Hero 5 Session - Or?

"Should"