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Sightseer
Posts: 2

GoPro Player says it needs HEVC, but it won't allow me to buy?????

[ New ]

Would really appreciate if someone can help here please. Want to edit the 360 footage on my new GoPro Max, so I got GoPro Player on windows installed. But now it tells me I need the HEVC Hardware DEcoder and asks me to buy it from the Microsoft site: https://www.microsoft.com/en-us/p/hevc-video-extensions/9nmzlz57r3t7?activetab=pivot:regionofsystemr...

 

Thing is it wont let me buy it. I do not live in the US but it only accept US addresses. I tried credit card and Paypal, Seems a mess and baly designed.

 

How can I do this I really want to see my footage.....

GoPro
Posts: 25,303

Re: GoPro Player says it needs HEVC, but it won't allow me to buy?????

[ New ]

Hi @collymonster

 

Your computer is missing HEVC hardware decoder to read this file. These typically are provided by your computer manufacturer, please contact them to redeem or download the HEVC decoder otherwise you can purchase it from Microsoft Store directly.

Can you please send us a screenshot of the Microsoft page?

What version of the GoPro Player are you using?

 

Thanks!

Ej

Sightseer
Posts: 2

Re: GoPro Player says it needs HEVC, but it won't allow me to buy?????

[ New ]

Thanks, so when you say the drivers are provided by the computer manufacturer, which part? Mine is a custom build PC. AMD Ryzen 7, ASRock X570.

 

Who provides the drivers?