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Tourist
Posts: 3

GoPro Player opening .360 files error codes

[ New ]

I transferred some .360 files directly from my GoPro Max SD card to my Windows x64 computer. I am recieveing the following error codes when I attempt to open a .360 file in GoPro Player:

 

Code:39

Location: AudioRender.cpp:38

Message: 0x80070490

 

Code: INVALID_MEDIA_TARGET

Location: EngineSession.cpp:1227

 

I was originally missing the HEVC codec, but downloaded it for windows. My GPU supports the HEVC codec. I was able to use the batch exporter to export one file using HVEC at 1080 with World Lock, Horizon Leveling, and Hardware Encoding enabled. However I cannot open this file in GoPro Player and opening it in VLC results in footage that is very stuttery. Every attempt at using the batch exporter since then has resulted in immediate failure with no error code.

Tourist
Posts: 3

Re: GoPro Player opening .360 files error codes

[ New ]

Update: after updating to v1.1 I am no longer recieving the "Invalid_Media_Target" error, only the audiorender error.

GoPro
Posts: 27,078

Re: GoPro Player opening .360 files error codes

[ New ]

Hi @snowyspiri65251

 

Thanks for the update.

If you haven't yet, please try restarting your computer.

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 3

Re: GoPro Player opening .360 files error codes

[ New ]

I restarted the computer, still no luck. Another detail, usually when I try to open the file it asks me if I want to "repair" the file first. Then it gives me the "Audio Render" error. 

 

Do you have any more detail on this specific "Audio Render" error? Is there an audio codec I am missing?

 

Thanks,

Scott

GoPro
Posts: 27,078

Re: GoPro Player opening .360 files error codes

[ New ]

Thanks! @snowyspiri65251


Let our Support Team check on this further.

Please reach out to them through https://gopro.com/help/ContactUs
Let them know of the troubleshooting steps taken.

 

Regards,

Ej

Sightseer
Posts: 1

Re: GoPro Player opening .360 files error codes

[ New ]

Hi have the same problem did u solve it? thanx

Tourist
Posts: 1

Re: GoPro Player opening .360 files error codes

[ New ]

I am using 1.1.2.387 and when I try to open a .360 file i get the following error:

 

Code:39

Location: AudioRender.cpp:38

Message: 0x80070490

 

I have uninstalled and reinstalled app however still the same error.

 

How can I fix ?

GoPro
Posts: 19,745

Re: GoPro Player opening .360 files error codes

[ New ]

Hello, @tvsnet. The error code that you are getting seems to be associated with a Windows update. Make sure that you have the latest update on your Windows computer. You may also try creating a new user profile and see how it goes. 

Tourist
Posts: 2

Re: GoPro Player opening .360 files error codes

[ New ]

I am getting the same error code when I try to open from the player.  I can successfully open the *.360 file by double clicking from file explorer.  From there I can reframe and export.

GoPro
Posts: 14,088

Re: GoPro Player opening .360 files error codes

[ New ]

@jd1953, please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Reboot your computer.

Tourist
Posts: 2

Re: GoPro Player opening .360 files error codes

[ New ]

All software (including drivers) are up to date.  I find that I get the error if I try to open a *.360 file with the app if my default sound system is not on line.

GoPro
Posts: 27,078

Re: GoPro Player opening .360 files error codes

[ New ]

Thanks @jd1953

 

The best path forward is to reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.