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Tourist
Posts: 3

GoPro Player for Windows movie export problem

[ New ]

Hy GoPro Team!

 

 

I need your help again. After I finish with editing and cutting my new 360 video click on the export button. I make the export settings ( 4K, HEVC) and click "next". Choose the name and place to save the video and click "next". After 1% the GoPro app closes. I have this problem on 3 different computers ( all of them has Win10). If I want to edit my 360 video I must use the mobile app, there I cana save my video. After it I can work with the footage on my computer but it takes to much time and it's not too comfortable.

Please help me what am I doing wrong? Do I need any special codec or something?

 

Thanks for your help again!

GoPro
Posts: 27,111

Re: GoPro Player for Windows movie export problem

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Hello @norbertk48

 

Please make sure that the file path does not have any non-English characters.
It will also help if you can check if your computer has enough storage.
Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro Player for Windows movie export problem

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Dear GoPro Staff!

 

I did what you wrote but everything is tha same. I tried it on MacBook and everything was fine but on Windows 10 after 1% of exporting GoPro player stops and drops me out.

 

I can not use it. Please help me.

Hiker
Posts: 15

Re: GoPro Player for Windows movie export problem

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I'm having the same problem.

I also get 1% of GoPro player exports stopped and dropped out on Windows 10.

GoPro staff, please solve the problem.

GoPro
Posts: 27,111

Re: GoPro Player for Windows movie export problem

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Hi @norbertk48 @japaho

 

We have released an update for the GoPro Player on Windows.

Make sure to restart your computer after the update.

 

Let us know how it goes.

 

Thanks!

Ej

Hiker
Posts: 15

Re: GoPro Player for Windows movie export problem

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Hello, @aragon1006 

 

I don't solve the problem.

 

Is the following software the latest version?

 

GoPro Player

https://www.microsoft.com/ja-jp/p/gopro-player/9mw2bvrcg0b2#activetab=pivot:overviewtab

GoPro
Posts: 27,111

Re: GoPro Player for Windows movie export problem

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Hi @japaho

 

Please check the app version.

On your computer, launch the app then go to Help> About.

 

Thanks!

Ej

Hiker
Posts: 15

Re: GoPro Player for Windows movie export problem

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@aragon1006 

 

I'm using version 1.1.0.373.

GoPro
Posts: 27,111

Re: GoPro Player for Windows movie export problem

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Thanks @japaho

 

We'll have this checked with the team.

We'll post back once we have an update.

 

 

Hiker
Posts: 15

Re: GoPro Player for Windows movie export problem

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Hello, @aragon1006 
When will it be updated?

GoPro
Posts: 27,111

Re: GoPro Player for Windows movie export problem

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Hello @japaho

 

 

Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed.

If it's still the same, kindly join our FB Group https://www.facebook.com/groups/658475918284901/

 

Thanks!

Ej

Hiker
Posts: 15

Re: GoPro Player for Windows movie export problem

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Hello, @aragon1006 

I made a request to the FB group.

Hiker
Posts: 16

Re: GoPro Player for Windows movie export problem

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Have you found the solution? I have exactly the same problem :(
Hiker
Posts: 15

Re: GoPro Player for Windows movie export problem

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I'm sad, it didn't solve the problem. I bought a new MAC and am currently using it.

GoPro
Posts: 19,776

Re: GoPro Player for Windows movie export problem

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Hello, @bravedusk45303 and @japaho. Are you still unable to open any 360 files on the GoPro Player? Which version of the Player is installed on your computer?

Hiker
Posts: 16

Re: GoPro Player for Windows movie export problem

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Not open... Save after work with file 360.

GoPro
Posts: 27,111

Re: GoPro Player for Windows movie export problem

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Hi @bravedusk45303

 

What error message are you getting?

What version of the app are you using?

 

Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed.

You may also check How to Render Videos in the GoPro Player

 

Thanks!

Ej

Hiker
Posts: 16

Re: GoPro Player for Windows movie export problem

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version 11.2.386
My computer: i7-5960X with 32GB RAM SSD 1TB Windows 10
I can normally working but after work when export about 1% save of the video and out. Without message of error.

GoPro
Posts: 27,111

Re: GoPro Player for Windows movie export problem

[ New ]

Hi @bravedusk45303

 

Let our Support team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Hiker
Posts: 16

Re: GoPro Player for Windows movie export problem

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:( :(
Not working. Maybe by @?

Hiker
Posts: 16

Re: GoPro Player for Windows movie export problem

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This is terrible. I just spent time with technical support and found out that with Windows GoPro Player doesn't export 360 files. Only MAC it works. Why is this information not included when buying a GoPro MAX camera???