- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
11-25-2020 01:17 AM
GoPro Player for Windows movie export problem
[ New ]Hy GoPro Team!
I need your help again. After I finish with editing and cutting my new 360 video click on the export button. I make the export settings ( 4K, HEVC) and click "next". Choose the name and place to save the video and click "next". After 1% the GoPro app closes. I have this problem on 3 different computers ( all of them has Win10). If I want to edit my 360 video I must use the mobile app, there I cana save my video. After it I can work with the footage on my computer but it takes to much time and it's not too comfortable.
Please help me what am I doing wrong? Do I need any special codec or something?
Thanks for your help again!
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-02-2020 03:04 PM
Re: GoPro Player for Windows movie export problem
[ New ]Hello @norbertk48
Please make sure that the file path does not have any non-English characters.
It will also help if you can check if your computer has enough storage.
Let us know how it goes.
Thanks!
Ej
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-09-2020 06:35 AM
Re: GoPro Player for Windows movie export problem
[ New ]Dear GoPro Staff!
I did what you wrote but everything is tha same. I tried it on MacBook and everything was fine but on Windows 10 after 1% of exporting GoPro player stops and drops me out.
I can not use it. Please help me.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-09-2020 10:32 AM
Re: GoPro Player for Windows movie export problem
[ New ]I'm having the same problem.
I also get 1% of GoPro player exports stopped and dropped out on Windows 10.
GoPro staff, please solve the problem.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-09-2020 12:46 PM
Re: GoPro Player for Windows movie export problem
[ New ]
We have released an update for the GoPro Player on Windows.
Make sure to restart your computer after the update.
Let us know how it goes.
Thanks!
Ej
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-09-2020 11:03 PM
Re: GoPro Player for Windows movie export problem
[ New ]Hello, @aragon1006
I don't solve the problem.
Is the following software the latest version?
GoPro Player
https://www.microsoft.com/ja-jp/p/gopro-player/9mw2bvrcg0b2#activetab=pivot:overviewtab
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-10-2020 11:10 AM
Re: GoPro Player for Windows movie export problem
[ New ]Hi @japaho
Please check the app version.
On your computer, launch the app then go to Help> About.
Thanks!
Ej
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
12-10-2020 12:53 PM