GoPro Player for Windows movie export problem [ New ]

[norbertk48]

Hy GoPro Team!

I need your help again. After I finish with editing and cutting my new 360 video click on the export button. I make the export settings ( 4K, HEVC) and click "next". Choose the name and place to save the video and click "next". After 1% the GoPro app closes. I have this problem on 3 different computers ( all of them has Win10). If I want to edit my 360 video I must use the mobile app, there I cana save my video. After it I can work with the footage on my computer but it takes to much time and it's not too comfortable.

Please help me what am I doing wrong? Do I need any special codec or something?

Thanks for your help again!

[aragon1006]

Hello @norbertk48

Please make sure that the file path does not have any non-English characters.
It will also help if you can check if your computer has enough storage.
Let us know how it goes.

Thanks!

Ej

[norbertk48]

Dear GoPro Staff!

I did what you wrote but everything is tha same. I tried it on MacBook and everything was fine but on Windows 10 after 1% of exporting GoPro player stops and drops me out.

I can not use it. Please help me.

[japaho]

I'm having the same problem.

I also get 1% of GoPro player exports stopped and dropped out on Windows 10.

GoPro staff, please solve the problem.

[aragon1006]

Hi @norbertk48 @japaho

We have released an update for the GoPro Player on Windows.

Make sure to restart your computer after the update.

Let us know how it goes.

Thanks!

Ej

[japaho]

Hello,　@aragon1006 

I don't solve the problem.

Is the following software the latest version?

GoPro Player

https://www.microsoft.com/ja-jp/p/gopro-player/9mw2bvrcg0b2#activetab=pivot:overviewtab

[aragon1006]

Hi @japaho

Please check the app version.

On your computer, launch the app then go to Help> About.

Thanks!

Ej

[japaho]

@aragon1006 

I'm using version 1.1.0.373.