Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
GoPro
Posts: 239

Re: GoPro Player Max Export crashes Quick on Catalina

Hey @jaumefv ,

 

To isolate the issue further, does GoPro Player only crash when attempting to export a reframe edit? Are you able to render a video without using reframe?

 

If the app only crashes when using Reframe, then can you tell me if you added keyframes/freeze frames? Please be specific as that will help us when attempting to reproduce your issue.

 

Also, if willing, would you be ok with us using your original footage to reproduce the issue on our end?

 

~ Mowens

Hiker
Posts: 14

Re: GoPro Player Max Export crashes Quick on Catalina

Hola @mowens 

 

Al exportar funciona bien. Es al realizar el Reframe de un video 360 cambiando la vista y/o cambiando el foco (acercar o alejar). Nunca agregando fotograma clave o congelados.

 

Si te puedo ayudar de alguna otra forma, sólo pidemelo.

 

Muchas gracias

 

Saludos Cordiales

Jaume 

Hiker
Posts: 14

Re: GoPro Player Max Export crashes Quick on Catalina

Hi @mowens 

 

If i do Export without any modification, runs ok.

 

But, when i made reframe, without adding fotograms, then, Player crashes.

 

Best Regards

Jaume

Hiker
Posts: 14

Re: GoPro Player Max Export crashes Quick on Catalina

and with the last version .5the problem is the same...