02-10-2020 08:31 AM
We appreciate you going through the recommended steps and for sharing results, @johnegates. Since the issue persists, it would be best to reach out to our Support team through https://gopro.com/help/ContactUs . To get you the best solution as quickly as possible, please have the following information handy:
- GoPro Player version number
- macOS version
- Screenshot(s) of the error message
- Sample footage to offer the support rep(if applicable) - the "offending" files would be best.
You may direct Support to this thread for easy reference. Thanks!