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Tourist
Posts: 2

GoPro Photo/Video Files not found on PC (windows 10)

Hi guys,

 

I would really love some help. I recently went traveling and would love to edit my pics/vids.

 

I have the HERO5 Session. I have downloaded Quik for desktop but for some reason the app can't "Find my files". I tried locating the files on my PC but they also aren't there (the GoPro is showing up under My Computer - everything is where it's supposed to be but the files). The prompt that shows up asking me if I want to import my files when I plug in my gopro to my laptop also shows the same message..

nothing to import.PNG

The thing is.. I KNOW my files are there. They show up on my GoPro App on my iPhone.

Please help! Ultimately, I just want to be able to get the hard files saved onto my laptop.

 

Thank you!!

GoPro
Posts: 3,924

Re: GoPro Photo/Video Files not found on PC (windows 10)

Hi @noblegorge10058,

 

Give these steps a try:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

If that does not work our Support Team should be able to help as well:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan