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Tourist
Posts: 2

GoPro Max - Mangelhafte Softwareunterstützung

Hallo liebes Support-Team,

 

am Wochenende bekam ich die mit vielen Vorschusslorberen angekündigte GoPro Max geliefert. Von den Hardwarefeatures bin ich wirklich sehr begeistert. (Wasserdicht ohne Gehäuse, Mikrofoneanzahl und Qualität, Bildschirm/Touchscreen).

Die Softwareunterstützung ist jedoch gelinde gesagt eine Katastrophe. 
- Mit der GoPro App (Android), kann man zwar rudimentäre Verarbeitungsschritte vornehmen aber schon wenn man Trasitions bearbeiten möchte geht das leider nicht. Darüber hinaus ist die Bitrate und Ausgabequalität bestenfalls für Handybildschirme, nicht aber für die Weiterbearbeitung in einem Schnittprogramm brauchbar.
- Die Quik Desktop Software ignoriert bei Anzeige und Import, 360° Videos komplett.
- Die GoPro Player Software für Reframing und Export ist nur für Macs aber nicht für Windows Rechner verfügbar. Somit ist ein Ansehen oder Bearbeiten der 360° Dateien am Windows PC nicht möglich.
- Und der GoPro Exporter lässt wohl aufgrund eines Bugs den Export nur im Cinema-Mov-Dateiformat zu.
- Die Plugins für Premiere und Final Cut Pro helfen ebenfalls nicht, wenn man andere Schnittprogramme im Einsatz hat.

Bitte teilen Sie mir mit, wann eine Windows-Unterstützung für die Kamera ausgeliefert wird, bzw. die Fehler in der GoPro App (fehlende Verarbeitungsschritte, mangelhafte Bitrate bei der Ausgabe etc), bzw. dem GoPro Exporter bereinigt werden. Sollte dies nicht bald erfolgen, sehe ich mich leider gezwungen die Kamera zurückzusenden. 

 

Beste Grüße

Oliver Hanke

 

Hiker
Posts: 18

Re: GoPro Max - Mangelhafte Softwareunterstützung

Totally agree with your post.  I have contacted support and made several posts about the failings of the camera on a windows machine.  It's extremely dissapointing.

Hiker
Posts: 14

Re: GoPro Max - Mangelhafte Softwareunterstützung

Agree. The camera seems good but the Android App doesn't even display the video correctly on my phone. My editing software (Vegas Pro) doesn't support .mov files so I am screwed for using any 360 footage until Go Pro sort out the software issues in multiple apps.

Hiker
Posts: 13

Betreff: GoPro Max - Mangelhafte Softwareunterstützung

Da muss ich dir voll zustimmen.

Die MAX ansich ist eine tolle Kamera. Aber wie du sagst, die Software (Smartphone und Windows PC) ist schlecht bzw. nicht verfügbar.

Der Support kann auch nicht sagen wann es den GoPro Player für Windows gibt!

Tourist
Posts: 8

Betreff: GoPro Max - Mangelhafte Softwareunterstützung

Kann mir denn vielleiocht jemand sagen wie der " Exporter" funktionieren soll? es ist kein kein Programm, besteht nur aus 2 bin und einer txt datei. Premiere hab ich, aber wie soll das nun funktionieren?

 

Da es den Player für Windows noch nicht gibt, wird hier gesagt, dass es einen Windows Transcoder gäbe:

 

https://www.youtube.com/watch?v=t2AVZNkPgu0

 

aber wo?

Tourist
Posts: 2

Betreff: GoPro Max - Mangelhafte Softwareunterstützung

Den GoPro Max Exporter für Windows 10 findest du entweder im Windows 10 AppStore oder unter folgendem Link auf der GoPro Seite:

https://gopro.com/help/articles/block/GoPro-Max-Exporter

 

Das Programm verlangt eine Installation, bietet aber auf dem Nutzerinterface wesentlich mehr Checkboxen an als tatsächlich funktionieren. Derzeit funktioniert mehr schlecht als recht nur der Export ins uralte Quicktime Format mit der Datei-Endung .mov, das sich bei auf meinen 4k-Schnitttauglichen Rechner noch nicht mal ruckelfrei abspielen lässt. Andere 4K-Aufnahmen im MOV-Format bswp. aus meiner DJI Mavic Pro Laufen vollkommen problemlos.

Daher ist der Exporter für mich leider auch vollkommen unbrauchbar.

Tourist
Posts: 8

Betreff: GoPro Max - Mangelhafte Softwareunterstützung

Wie soll der Exporter installiert werden wenn keine exe Datei vorhanden ist? Nach dem Download bekommt man ein zip, welches drei Dateien enthält, zwei BIN, eine TXT was man damit machen?

Hiker
Posts: 14

Betreff: GoPro Max - Mangelhafte Softwareunterstützung

Not sure where you downloaded from? Install it via the Microsoft App Store...