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Hiker
Posts: 11
Accepted Solution

GoPro Max Exporter Crashing

Just got my GoPro Max camera and doing some testing. Attempted to export with the GoPro Max Exporter software as soon as I drag the media (or open and browse to the file) into the Exporter it spins like it is thinking and it just crashes.


I attempted this on another machine too and it does the same thing.

Just to make sure it wasn't a codec deal I switched between the H264 + HVEC or the HVEC only settings and it didn't make any difference.

 

Was having issues finding any sort of log files to try and troubleshoot the reason for the crashes.


Accepted Solutions
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Hiker
Posts: 11

Re: GoPro Max Exporter Crashing

Upon finding the update button for the Application in the store I now get a prompt saying the HEVC Decoder Missing and it directed me to the store to download it. I'm now no longer having an issue.

View solution in original post

2019-12-05 15_26_59-GoPro MAX Exporter.png

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Hiker
Posts: 11

Re: GoPro Max Exporter Crashing

Just for some more information I'm running version 1.9.2.0 of the GoPro MAX Exporter.

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Nomad
Posts: 113

Re: GoPro Max Exporter Crashing

copy'd from a other topic. https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?active... the max saves 360 content is HEVC , if your gfx card is not able to do HEVC the exporter will crash.
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Hiker
Posts: 11

Re: GoPro Max Exporter Crashing

I have a GTX 1080 Ti.

https://developer.nvidia.com/video-encode-decode-gpu-support-matrix

According to nVidia's Support Matrix it supports HEVC.

Highlighted
Hiker
Posts: 11

Re: GoPro Max Exporter Crashing

Upon finding the update button for the Application in the store I now get a prompt saying the HEVC Decoder Missing and it directed me to the store to download it. I'm now no longer having an issue.

2019-12-05 15_26_59-GoPro MAX Exporter.png
Highlighted
Nomad
Posts: 113

Re: GoPro Max Exporter Crashing

grats ! have fun exporting and converting !