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Hiker
Posts: 10

GoPro MAX Exporter crash on Windows10/Virtualbox 6.1/macos Catalina

 

GoPro Max Exporter crash on file import

 

Platform: windows 10 on virtual box 6.1 on macOS Catalina

 

Reproduce-by:

  • Open GoPro Max Exporter
  • Open .360 file (NB: NO funny characters in pathname!)
  • Exporter crashes with no message

 

Screen video of crash: https://static.mah.priv.at/public/win10-exporter-crash.mov

 

 

Reports from MS Event Viewer:

 

Event #1:

 

Faulting application name: GoPro MAX Exporter.exe, version: 1.0.0.0, time stamp: 0x5deff7e8

Faulting module name: KERNELBASE.dll, version: 10.0.17763.914, time stamp: 0xfb6790ac

Exception code: 0xe0434352

Fault offset: 0x0000000000039159

Faulting process id: 0x2820

Faulting application start time: 0x01d5df3af16a9fa9

Faulting application path: C:\Program Files\WindowsApps\GoPro.GoProMAXExporter_1.9.4.0_x64__1h9vz9xjm6b8c\GoProMaxExporter\GoPro MAX Exporter.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 3f211c93-c84c-4e32-941f-a079a614fea1

Faulting package full name: GoPro.GoProMAXExporter_1.9.4.0_x64__1h9vz9xjm6b8c

Faulting package-relative application ID: App

 

Event #2:

 

Application: GoPro MAX Exporter.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.DllNotFoundException

   at Player.EngineBase.ssdk_engine_create()

   at Player.EngineBase..ctor()

   at DynamicClass.DynamicInjector9e3892c773674e819616dac364cf9680(System.Object[])

   at Ninject.Activation.Context.ResolveInternal(System.Object)

   at Ninject.Activation.Context.Resolve()

   at Ninject.KernelBase.Resolve(Ninject.Activation.IRequest, Boolean)

   at Ninject.ResolutionExtensions.Get[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Ninject.Syntax.IResolutionRoot, Ninject.Parameters.IParameter[])

   at converter_360.Utils.BaseMainVM.AddFiles(System.String[])

   at converter_360.MainWindow.ImportClick(System.Object, System.Windows.RoutedEventArgs)

   at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)

   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)

   at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)

   at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)

   at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)

   at System.Windows.Input.InputManager.ProcessStagingArea()

   at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)

   at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)

   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)

   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)

   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

   at System.Windows.Application.RunDispatcher(System.Object)

   at System.Windows.Application.RunInternal(System.Windows.Window)

   at converter_360.App.Main(System.String[])

Highlighted
Hiker
Posts: 10

Re: GoPro MAX Exporter crash on Windows10/Virtualbox 6.1/macos Catalina

@aenriquez can I ask to look at this bug report as well

 

since Player on macos has no batch export option at this time, and the virtualbox approach does not work:

 

currently macos users are reduced to convert files one by one, which is a bit of a joke  chore

 

The virtualbox VM image is straight from Microsoft which made me assume it should be able to run a simple file conversion utility: https://developer.microsoft.com/en-us/microsoft-edge/tools/vms/

 

 

 

In case management is listening or can be coerced to listen:

 

As a user I am way more interested in a working bug reporting/feedback loop than childish 'Hi Five' buttons and 'Wingman badges' issued for successfully filing a post

 

GoPro's software support really needs to grow up - you are way behind your competition

 

- Michael