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Tourist
Posts: 3

GoPro Hero7 Black can't connect to quick

Hi, 

my camera can't connect to quick. i can see it in explorer like "MTP USB" and i can see all files there but quick is out and he don't see camera. 

I try it on 3 PC and with 6 cables but without success :(

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Sightseer
Posts: 1

Re: GoPro Hero7 Black can't connect to quick

I am having this same problem. It also doesn't connect to my Samsung S20+ Quik app very well either, never well enough to install the update.

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GoPro
Posts: 17,624

Re: GoPro Hero7 Black can't connect to quick

Hello @grycatko11 @josholson6

 

Please go over the steps on Camera is not Recognized when Plugged into a Computer USB Port

You may also try using an SD card adapter.

 

If you need to update the camera, it is best to do it manually.

See https://gopro.com/en/us/update

 

You may also check Troubleshooting GoPro App Connectivity Issues

 

Thanks!

Ej

 

Highlighted
Sightseer
Posts: 1

Re: GoPro Hero7 Black can't connect to quick

I was having the same issues today. I read that article and when I turned the wifi off in the camera's settings then plugged it into the computer (3.0 usb slot) and it worked immediately. Hope this helps.

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Tourist
Posts: 3

Re: GoPro Hero7 Black can't connect to quick

Hi @aragon1006 but its not my problem.

My computer was recognized my camera but sw quick not.
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Tourist
Posts: 3

Re: GoPro Hero7 Black can't connect to quick

@ultraregular Thx for idea but its still not work :( I tried 3 computers and 6 cabeles (2 original from GoPro) and still is connected like MTP and quick can't see it...