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Tourist
Posts: 3

GoPro Hero 7 Black friert ein

Hallo,

ich bin als  frustriert.

Im Oktober 2018 habe ich mir eine GoPro Hero 7 Black gekauft. Hatte Sie aber bis jetzt so gut wie nie im Einsatz. 

Jetzt sind wir in den Urlaub gefahren, und ich wollte die Cam auf div. Aktivitäten einsetzen.

leider arbeitet meine Hero 7 sehr unzuverlässig, ich benutze nur Originalakkus und ich verwende die Original, bei der kamera mitgelieferte Speicherkarte. Ich habe mir im Urlaub extra noch eine andere Karte zu test zwecken gekauft. Die Firmware ist aktuell (1.7). 

Die Kamera bleibt fast immer zwischen aufnahmen stehen, sprich ich habe aufenommen, warte 2-3 Minuten und will dann nächste Aufnahme starten. Aber dann geht nichts mehr. Nur noch Akku raus/rein hilft.

Angesehen davon, wird die Kamera, für mein empfinden extrem Warm, egal ob mit oder ohne Case.

 

Was kann ich tun? Da die kamera ja noch innererhalb der Garantie ist, spiele mit dem Gedanken, sie zurückzugeben.

Ich kann nichts gebrauchen was so unzuverlässig ist. Ich bin auch kein Betatester.

GoPro
Posts: 8,398

Re: GoPro Hero 7 Black friert ein

Hi @michaell6080

 

What SD card are you using?

The steps on Camera Freezes Up should help you out.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs        

 

Thanks!

Ej

 

 

 

Sightseer
Posts: 1

Re: GoPro Hero 7 Black friert ein

I have exactly same problem. All fix repair instructions done. Camera freeze every time when it's on couple of minutes. I need to take camera back to where I bought it... I have also big problems to pair camera with android phone...

GoPro
Posts: 8,398

Re: GoPro Hero 7 Black friert ein

Hi @petris00

 

Let us know how it goes with the store.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs 

 

For pairing issues, you may try the steps on

Troubleshooting GoPro App Connectivity Issues

 

Thanks!

Ej