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Sightseer
Posts: 1
Accepted Solution

GoPro Hero 6 footage is choppy in Adobe Premiere Pro? Is there no fix? Did I just waste $500.00?

So I've had this camera since it first came out last fall. Bought a $2400.00 iMac Pro to make sure I'd be able to work with the HVEC codec at the same time. Finally getting to know the Adobe Premiere Pro CC software and I noticed that the video playback is choppy while editing. After some searching online, I found that the GoPro Cineform format DI is the way to fix it. Problem is, it's no longer available from GoPro. I've found a couple of third party type sites that have it to download, but not without piggybacking some unwanted (and probably malware) software along with it. No thanks! So what's the deal Go Pro? Is this being addressed? Are you just leaving it up to all of us who bought this camera to figure out a fix? THIS NEEDS TO BE A PRIORITY!!! The fact that this is an issue at all is absolutely unacceptable. Everyone who bought this camera and has this issue is rightfully pissed off. FIX THIS **bleep** NOW!


Accepted Solutions
GoPro
Posts: 6,765

Re: GoPro Hero 6 footage is choppy in Adobe Premiere Pro? Is there no fix? Did I just waste $500.00?

Hello @tyronet7563

 

I know how concerning the issue is considering the investment you made with the products that you have purchased. Have you tried playing back your HERO6 footage using other media player on your computer? Is the playback choppy as well? Are all HEVC files exhibiting choppy playback? What about on Quik for desktop?

 

If your newly-purchased computer meets the minimum system requirements for the playing back HEVC files, and you are still having issues with the quality of the playback or editing,  it would be best to get in touch with our Support team so they can work with you through troubleshooting steps. You can reach them through a phone call or by initiating a chat conversation here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

 

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All Replies
GoPro
Posts: 6,765

Re: GoPro Hero 6 footage is choppy in Adobe Premiere Pro? Is there no fix? Did I just waste $500.00?

Hello @tyronet7563

 

I know how concerning the issue is considering the investment you made with the products that you have purchased. Have you tried playing back your HERO6 footage using other media player on your computer? Is the playback choppy as well? Are all HEVC files exhibiting choppy playback? What about on Quik for desktop?

 

If your newly-purchased computer meets the minimum system requirements for the playing back HEVC files, and you are still having issues with the quality of the playback or editing,  it would be best to get in touch with our Support team so they can work with you through troubleshooting steps. You can reach them through a phone call or by initiating a chat conversation here https://gopro.com/help/ContactUs

 

Best regards, 
Marius