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Tourist
Posts: 8

GoPro Hero 5 No files to Import

I have had this error happen twice to me know on my Hero 5. When I connect my camera to my laptop to transfer the days footage I get this message:

No files to Import

There are files on the Hero 5 as I can view them on the camera. I have uninstalled and reinstalled the software on the pc and the same message appears. The only way I could get rid of the message was to format the sd card in the Hero 5 and start again. Everything worked like normal for a few days and once again the same message has come up. Please can some one help me as I am losing footage.
Tourist
Posts: 8

Re: GoPro Hero 5 No files to Import

Can anyone help?
GoPro
Posts: 3,924

Re: GoPro Hero 5 No files to Import

Hi @niceoasis4822,

 

If you are still having some trouble our Support team should be able to help out! https://gopro.com/help/PKBContactus

 

Best,

Ryan

Highlighted
Tourist
Posts: 8

Re: GoPro Hero 5 No files to Import

[ Edited ]

Hi, yes I am still having issues, the no files to transfer error has happened a few times now.

 

The camera has also locked up twice (had to remove battery to reset), in addition it has told me I have 0% battery on a few occassions when the battery was full/fresh (switching the camera on/off solved this).

 

The latest is the camera seems to like to lock its self when ever I try and access the menus on the screen by swiping left/right/up.

 

I tried to contact support  via web chat but I was out of the UK and got a message that they were busy and to try again, web access was limited where I was staying. I have just returned to the UK tonight so will try them again tomorrow.

 

Thank you for replying.