Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Posts: 8

GoPro Hero 5 No files to Import

I have had this error happen twice to me know on my Hero 5. When I connect my camera to my laptop to transfer the days footage I get this message:

No files to Import

There are files on the Hero 5 as I can view them on the camera. I have uninstalled and reinstalled the software on the pc and the same message appears. The only way I could get rid of the message was to format the sd card in the Hero 5 and start again. Everything worked like normal for a few days and once again the same message has come up. Please can some one help me as I am losing footage.
Posts: 8

Re: GoPro Hero 5 No files to Import

Can anyone help?
Posts: 3,924

Re: GoPro Hero 5 No files to Import

Hi @niceoasis4822,


If you are still having some trouble our Support team should be able to help out!




Posts: 8

Re: GoPro Hero 5 No files to Import

[ Edited ]

Hi, yes I am still having issues, the no files to transfer error has happened a few times now.


The camera has also locked up twice (had to remove battery to reset), in addition it has told me I have 0% battery on a few occassions when the battery was full/fresh (switching the camera on/off solved this).


The latest is the camera seems to like to lock its self when ever I try and access the menus on the screen by swiping left/right/up.


I tried to contact support  via web chat but I was out of the UK and got a message that they were busy and to try again, web access was limited where I was staying. I have just returned to the UK tonight so will try them again tomorrow.


Thank you for replying.