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Posts: 1

GoPro Hero 3+ not recognized

Hi there!


I have a GoPro Hero 3+ which I used to use the old Go Pro app with on my old computer. Recently tried to access it via Quick and the camera isn't recognized. I followed all the troubleshooting steps to no avail. It's charging, so the cable seems to work.


I'm on a MacBook Pro Retina early 2015 running Mojave, version 10.14.5.


Camera is a GoPro Hero 3+ Silver running 3.02 software.


The device isn't recognized by Quik or by Image Capture. 


Thanks for any help you can offer!



Posts: 18,697

Re: GoPro Hero 3+ not recognized

Hi @vitalflare18664


The steps on this link should help you out.

Let us know how it goes.
You may also reach out to our Support Team for assistance through