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Sightseer
Posts: 1

GoPro Hero 3+ not recognized

Hi there!

 

I have a GoPro Hero 3+ which I used to use the old Go Pro app with on my old computer. Recently tried to access it via Quick and the camera isn't recognized. I followed all the troubleshooting steps to no avail. It's charging, so the cable seems to work.

 

I'm on a MacBook Pro Retina early 2015 running Mojave, version 10.14.5.

 

Camera is a GoPro Hero 3+ Silver running 3.02 software.

 

The device isn't recognized by Quik or by Image Capture. 

 

Thanks for any help you can offer!

 

b.

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GoPro
Posts: 18,697

Re: GoPro Hero 3+ not recognized

Hi @vitalflare18664

 

The steps on this link should help you out.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!