04-29-2020 09:06 AM
@nimbleboos078, sorry to hear about the trouble. Run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help:
Additionally, if using macOS Catalina, you can try the suggestions in this thread to see if they'll work for you: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quik-not-compatible-with-macOS-Catalina/m-p/50...
And make sure that your Mac system allows access to removable devices. See this thread https://community.gopro.com/t5/GoPro-Apps-for-Desktop/GoPro-Quick-Mac-import-not-working-import-butt... for more details.