Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-317774%22%20slang%3D%22en-US%22%3EGoPro%20Fusion%20is%20crashing%20every%20time%20(Windows)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-317774%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20All%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20using%20Windows%2010%20on%20Dell%20Latitude%20e6330.%20I%20know%2C%20that%20my%20machine%20is%20not%20a%20monster%20but%20I%20attached%20parameters%20below%3A%3C%2FP%3E%3CP%3EIntel%20Core%20I7-3520M%202%2C9Ghz%3C%2FP%3E%3CP%3E16GB%20Ram%26nbsp%3B%3C%2FP%3E%3CP%3EGraphic%20Card%20is%20integrated%20(Intel%20HD4000).%3C%2FP%3E%3CP%3ESSD%20hard%20disk%3C%2FP%3E%3CP%3EWindows%2010%20Pro%20x64bit%20with%20all%20updates.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20did%20a%201%20minute%20movie%20by%20GoPro%20Fusion%20camera%20(5%2C2k%4030fps)%20and%20I'm%20trying%20to%20render%20it.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20used%20Fusion%20Studio%20in%201.2%20and%201.3%20version.%3C%2FP%3E%3CP%3EI%20set%20export%20as%202k%20(it%20doesn't%20matter%20if%20for%20facebook%2C%20youtube%20and%20which%20codec%20I%20will%20use).%26nbsp%3B%3C%2FP%3E%3CP%3EIn%20version%201.3%20FS%20is%20crashing%20around%203%25%20in%201.2%20around%2026%25.%20I'm%20not%20able%20to%20export.%3C%2FP%3E%3CP%3EI%20don't%20have%20any%20problem%20to%20render%201080p%4060fps%20movies%20in%20Adobe%20Premiere%20Pro.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20you%20have%20any%20idea%20how%20to%20resolve%20this%20problem%3F%20I%20can%20wait%20a%20lot%20of%20hours%20to%20render%2C%20but%20it%20would%20be%20greatful%20to%20not%20crash.%3C%2FP%3E%3CP%3EMaybe%20it's%20possible%20to%20render%20it%20in%20Adobe%20Premiere%3F%3C%2FP%3E%3CP%3ERegards.%3C%2FP%3E%3CP%3EPrzemek%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-317774%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20Fusion%20Studio%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-318009%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20Fusion%20is%20crashing%20every%20time%20(Windows)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-318009%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F94791%22%20target%3D%22_blank%22%3E%40coolmesa32544%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20creating%20a%20temporary%20admin%20account%26nbsp%3Band%20verify%20if%20the%20app%20will%20work.%3C%2FP%3E%0A%0A%3CP%3EAlso%2C%20please%20make%20sure%20that%20your%20graphics%20card%20is%20up%20to%20date.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

GoPro Fusion is crashing every time (Windows)

Hi All

 

I'm using Windows 10 on Dell Latitude e6330. I know, that my machine is not a monster but I attached parameters below:

Intel Core I7-3520M 2,9Ghz

16GB Ram 

Graphic Card is integrated (Intel HD4000).

SSD hard disk

Windows 10 Pro x64bit with all updates.

 

I did a 1 minute movie by GoPro Fusion camera (5,2k@30fps) and I'm trying to render it. 

I used Fusion Studio in 1.2 and 1.3 version.

I set export as 2k (it doesn't matter if for facebook, youtube and which codec I will use). 

In version 1.3 FS is crashing around 3% in 1.2 around 26%. I'm not able to export.

I don't have any problem to render 1080p@60fps movies in Adobe Premiere Pro. 

 

Do you have any idea how to resolve this problem? I can wait a lot of hours to render, but it would be greatful to not crash.

Maybe it's possible to render it in Adobe Premiere?

Regards.

Przemek

GoPro
Posts: 5,947

Re: GoPro Fusion is crashing every time (Windows)

Hi @coolmesa32544

 

Please try creating a temporary admin account and verify if the app will work.

Also, please make sure that your graphics card is up to date.

 

 

Thanks!

Ej

 

Tourist
Posts: 3

Re: GoPro Fusion is crashing every time (Windows)

I'm using admin account :)

GoPro
Posts: 6,198

Re: GoPro Fusion is crashing every time (Windows)

Hello @coolmesa32544. If you haven't yet, try rendering using the  Fusion Studio version 1.4 (Beta and see how it works out. Information on this Beta version and instructions on how to download and install are at Fusion 2.0 Beta Update for your GoPro Fusion. Let us know how it goes. Thanks!

 

 

Tourist
Posts: 3

Re: GoPro Fusion is crashing every time (Windows)

 I tried before I wrote a message. The same.

GoPro
Posts: 5,947

Re: GoPro Fusion is crashing every time (Windows)

Hi @coolmesa32544

 

Thanks for trying.

The best path forward is to reach out to our Support Team.

Please let them know of the steps taken.

https://gopro.com/help/ContactUs  

 

 

Thanks!

Ej