GoPro Fusion Studio not recognizing full timelapse video

[bobe0144]

Wow !!

Thatworks great !!  Thank you so much for sharing it

GoPro, when do you think you can get this fixed propoerly?

[rockyridge88314]

Thanks jaredb344 for the work around! Unfortunately I the footage is only on my mac now, and I really don't want to put it back on the cards and then into the camera, but this is great for future reference if GoPro don't fix the issue.

Seems like a pretty big issue. I'm getting it consistently when I test it again and again.

Cheers

Nk

[graybeach52884]

Hi GoPro team,

Is there any fix for Windows users yet? In general it seems like a pressing issue that needs to be fixed ...

Kind regards,

Mats

[loyaldusk73536]

Has this issue been resolved yet? I'm am having this same problem. Coupled with the failure of Fusion Studio to connect to my camera, I am regreting my pruchase. This has been out for more almost a year now. Also can't ever start a chat because all agents are alwqays busy. WHERE IS THE SUPPORT? 

[graytree76514]

Hi @loyaldusk73536,

Where are you from or what time zone are you in?

Also what time do you contact our customer support team?

You can try to visit this website: https://gopro.com/help/ContactUs

And change your region or country to United States.

Thanks,

-Jay 

[loyaldusk73536]

Oregon. Roughly 1045. Got through around 1100. Still awaiting resolution.

Thanks

[aragon1006]

Good to hear @loyaldusk73536

We'd appreciate if you can post back once a resolution has been provided.

Thanks!

Ej

[spirystar88087]

I'm having the very same issue.

Tried uninstalling and reinstalling GoPro Studio - no change.

Tried pulling from camera directly

Tried manually copying files to various locations on computer (OS drive, non-OS drive, user "Videos" folder per default GoPro browse location) - no change.

Over 7 months and still nothing??