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Anonymous
Posts: 0

GoPro Fusion Studio not recognizing full timelapse video

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Hi everyone,

 

I shot a 9 seconds video timelapse with my fusion. I could import it to my Pixel 2, stitch and export without any problems but when importing the footage to the PC Fusion app for a proper high quality stitch/export the tool is only recognizing about a second of the whole timelapse. The export is also about a second long - is as if it only recognizes the very beginning of the timelapse video. The individual back/front files are each 9 seconds long.

 

I'm using V 1.2.1.400 of the Fusion Studio app in Windows 10.

 

Any idea why this might be happening, and how to solve it?

 

Thanks!


Accepted Solutions
GoPro
Posts: 20,522

Re: GoPro Fusion Studio not recognizing full timelapse video

[ New ]

Hello @kemikal. Which version of Fusion Studio are you using? Also, is your camera running on the latest firmware? If you haven't done it yet, see the instructions here  https://gopro.com/help/articles/block/fusion-2-0-beta-update-for-your-gopro-fusion to get the Fusion and the Fusion Studio application updated. Feel free to post back for any questions or concerns. Thanks!

View solution in original post


All Replies
GoPro
Posts: 20,522

Re: GoPro Fusion Studio not recognizing full timelapse video

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Hello @Anonymous, 

 

Thank you reaching out. Have you ever tried to check if the individual files play fine? How are you importing the files to Fusion Studio? Did you encounter any error message while trying to import the footage? 

 

If you are not already doing it, see if manually copying and pasting the files under the DCIM folder in the two (2) memory cards will help in the process. You can do this by following the instructions under "Manual Import Via SD Adapter" discussed in this article

 

Let us know how it goes. 

 

Thanks, 
Marius

Anonymous
Posts: 0

Re: GoPro Fusion Studio not recognizing full timelapse video

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Same problem here. Transfering data directly to disk from the cards and then doing the stitch on Fusion Studio doesn't solve the issue. Any solutions? (files 37", recognised as 3")

Screen Shot 2018-07-26 at 14.55.45.png
GoPro
Posts: 20,522

Re: GoPro Fusion Studio not recognizing full timelapse video

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Hello @Anonymous, 

 

Thank you for the input. We have forwarded this matter to the team. We will keep you posted once we have an update. Alternatively, you can reach out to our Support team for a more personalized support. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Sightseer
Posts: 3

Re: GoPro Fusion Studio not recognizing full timelapse video

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Hi

 

Is there any fix for this timeplapse issue?

 

Shot a 32 second timelapse over several hours yesterday and, as with the other folks, Fusion Studio only shows it as 2 secs long.

 

MP4 files on the camera are the correct length

 

Most frustrating!!

 

 

Bob

 

GoPro
Posts: 20,522

Re: GoPro Fusion Studio not recognizing full timelapse video

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Hello @bobe0144

 

We have not heard from the team yet. I will heck with them again and update this thread once there is new information. Have you been able to try the steps to fix suggested previously? How did it go?

 

Best regards, 
Marius

Sightseer
Posts: 3

Re: GoPro Fusion Studio not recognizing full timelapse video

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Hi

 

Yes, I've tried all of the above and it's still behaving the same

 

Bob

Anonymous
Posts: 0

Re: GoPro Fusion Studio not recognizing full timelapse video

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I had this exact same issue and found a workaround, for iphone & Mac users at least, don't know about PC. Here's what you have to do (until GoPro solves the stupid issue in their desktop app):

 

1. Use the mobile App to view the media on your Fusion.

2. Save the clip to your "Local Media" in the app.

3. Click the share option when viewing the clip in your local media.

4. Click the 3-button symbol for "more", which will then pop up other options for sharing the footage.

5. Use AirDrop to share the clip with your Mac.

 

It will then start stitching the two sides together and then it will share the full-resolution export to the downloads folder of your Mac. It's not the most convenient method, but this is the only way I have discovered of getting the full length timelapse into my computer. The Fusion app on the computer kept wanting to import my 10-second timelapse into a 1 second clip.

 

Hope this helps!

Sightseer
Posts: 3

Re: GoPro Fusion Studio not recognizing full timelapse video

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Wow !!

 

 

Thatworks great !!  Thank you so much for sharing it

 

 

GoPro, when do you think you can get this fixed propoerly?

 

 

Anonymous
Posts: 0

Re: GoPro Fusion Studio not recognizing full timelapse video

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Thanks jaredb344 for the work around! Unfortunately I the footage is only on my mac now, and I really don't want to put it back on the cards and then into the camera, but this is great for future reference if GoPro don't fix the issue.

 

Seems like a pretty big issue. I'm getting it consistently when I test it again and again.

 

Cheers

Nk

 

 

Sightseer
Posts: 1

Re: GoPro Fusion Studio not recognizing full timelapse video

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Hi GoPro team,

 

Is there any fix for Windows users yet? In general it seems like a pressing issue that needs to be fixed ...

 

Kind regards,


Mats

Sightseer
Posts: 2

Re: GoPro Fusion Studio not recognizing full timelapse video

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Has this issue been resolved yet? I'm am having this same problem. Coupled with the failure of Fusion Studio to connect to my camera, I am regreting my pruchase. This has been out for more almost a year now. Also can't ever start a chat because all agents are alwqays busy. WHERE IS THE SUPPORT? 

GoPro
Posts: 6,097

Re: GoPro Fusion Studio not recognizing full timelapse video

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Hi @loyaldusk73536,

 

Where are you from or what time zone are you in?

Also what time do you contact our customer support team?

 

You can try to visit this website: https://gopro.com/help/ContactUs

And change your region or country to United States.

 

Thanks,

-Jay 

Sightseer
Posts: 2

Re: GoPro Fusion Studio not recognizing full timelapse video

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Oregon. Roughly 1045. Got through around 1100. Still awaiting resolution.

 

Thanks

GoPro
Posts: 28,608

Re: GoPro Fusion Studio not recognizing full timelapse video

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Good to hear @loyaldusk73536

 

We'd appreciate if you can post back once a resolution has been provided.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: GoPro Fusion Studio not recognizing full timelapse video

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I'm having the very same issue.

 

Tried uninstalling and reinstalling GoPro Studio - no change.

Tried pulling from camera directly

Tried manually copying files to various locations on computer (OS drive, non-OS drive, user "Videos" folder per default GoPro browse location) - no change.

 

Over 7 months and still nothing??

GoPro
Posts: 20,522

Re: GoPro Fusion Studio not recognizing full timelapse video

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Hello @spirystar88087. If you are not using it yet, see if installing the Beta version of the GoPro Fusion Studio will make a difference. There are information and instructions here to guide you. If the issue persists, our Support team at https://gopro.com/help/ContactUs will be able to help with further troubleshooting. 

 

 You might also want to check out the solution posted by @Anonymous on this thread and see how it works out. Thanks!

Hiker
Posts: 16

Re: GoPro Fusion Studio not recognizing full timelapse video

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I have the latest 1.4 version of GoPro Fusion Studio and I expereince the same problem.
I didn't have problem with my first time lapse using 10 sec interval, but now with 30 sec interval I get only 1sec instead of 15 sec which is the duration of the orginal videos.

Sightseer
Posts: 1

Re: GoPro Fusion Studio not recognizing full timelapse video

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Is there any solution to this problem?

I shot a timelapse video on my fusion and i am having the same issue, fusion studio on my mac is only showing my clip as 2 seconds.

Viewing it in the camera its 30 sec.

Also checking the individual copied files show correct 30 sek lenght.

 

Importing it through my phone and airdroping to my computer gives me correct result, but that video i am unable to use and edit in Final Cut.

 

Any help?

 

thanks

/ Janne

GoPro
Posts: 20,522

Re: GoPro Fusion Studio not recognizing full timelapse video

[ New ]

Hello @kemikal. Which version of Fusion Studio are you using? Also, is your camera running on the latest firmware? If you haven't done it yet, see the instructions here  https://gopro.com/help/articles/block/fusion-2-0-beta-update-for-your-gopro-fusion to get the Fusion and the Fusion Studio application updated. Feel free to post back for any questions or concerns. Thanks!