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Tourist
Posts: 2

GoPro Fusion Studio displays crazy fonts

Hi all,

 

I've installed  Gopro Fusion Studio (desktop app) 1.1.1.400  on my new Asus VivoBook Pro Notebook (windows 10).

 

I can't use the software because of some menu, buttons, descriptions are unreadable!

 

Please see image attached. It seems that some text lines are "uncoded".

 

Do you have any solution?

 

Thanks

Cattura5.JPG
GoPro Community Manager
Posts: 5,837

Re: GoPro Fusion Studio displays crazy fonts

First thing to try is to uninstall and then reinstallGoPro Fusion Studio. The installation may not have completed fully the first time. If you get these errors again though, our team at https://gopro.com/help/ContactUs can help troubleshoot this with you.

 

Thanks,

Jeff

Sightseer
Posts: 1

Re: GoPro Fusion Studio displays crazy fonts

I get the same thing in Fusion Studio and VR Player... makes menus and labels unusable. 

 

FusionStudio1.PNGGoProVRplayer1.PNG

 

 

Highlighted
GoPro
Posts: 6,501

Re: GoPro Fusion Studio displays crazy fonts

 

Hi @maxxgoo

 

Were you able to uninstall and reinstall the application?

Also, please ensure that your computer meets the minimum system requirements for Fusion Studio.

 

If it's still the same, please reach out to our Support Team to further isolate the issue.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!
Ej

 

Tourist
Posts: 3

Re: GoPro Fusion Studio displays crazy fonts

I'm just curious if a fix was ever discovered for this as I have the same problem. My win 10 system meets the requirements and I've reinstalled a couple times. 

GoPro
Posts: 6,456

Re: GoPro Fusion Studio displays crazy fonts

Hello @rudos

 

This should have already been resolved with the latest update. If you already have version 1.3 of the GoPro Fusion Studio app and the issue is still seen, please get in touch with our Support team for further assistance. You can call or initiate a chat conversation with them through https://gopro.com/help/ContactUs 

 

Thanks, 
Marius

Tourist
Posts: 3

Re: GoPro Fusion Studio displays crazy fonts

you're right.. I didn't realize i was reinstalling the older version. thanks!

Tourist
Posts: 2

Re: GoPro Fusion Studio displays crazy fonts

I have the same problem. I have the latest version, V1.3 and I have reinstalled. Has anyone got a solution for this problem?