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Reply
Hiker
Posts: 12

GoPro Fusion Studio 1.4 and 1.3 crashes constantly

How can I upload the DMP file?

GoPro crash reporter can't upload it:
"The upload process failed
Process not available for this software"

GoPro
Posts: 7,950

Re: GoPro Fusion Studio 1.4 and 1.3 crashes constantly

Hello @bg360. Are you referring to dump files? If you contact our Support team here, they will be able to help. You may reach them by phone or chat through https://gopro.com/help/ContactUs . 

Highlighted
Hiker
Posts: 12

Re: GoPro Fusion Studio 1.4 and 1.3 crashes constantly

@mariustanya 
I've contacted your support team... and your support is terrible!!! exactly as your software.
I have
Alienware 17 R4 Win 10
32GB RAM
i7-7700HQ
3840x2160 (UHD)
Intel(R) HD Graphics 630
NVIDIA GeForce GTX 1070

And the GoPro support told me that I have to upgrade the dedicated memory of Intel(R) HD Graphics 630 ?!?!?!
"Aries (3/27/2019, 1:12:58 PM): Did you also upgrade the dedicated memory of your Intel(R) HD Graphics 630? "
I use NVIDIA GeForce GTX 1070 with GoPro Fusion Studio, I render the files very quickly. I had repeated these facts so many times.
But NO - I have to upgrade  the dedicated memory of Intel(R) HD Graphics 630....

The app crashes mainly when I navigate the tab menu. When I use shortcuts there is no problem. And finally he said:
"I will reach out with my team and will keep you posted via email."

Last time when I got such answer the email was - "update your drivers"
They even didn't want to read the DUMP file.

You lost me as your a consumer.

GoPro
Posts: 7,950

Re: GoPro Fusion Studio 1.4 and 1.3 crashes constantly

Sorry to hear about the experience, @bg360. We checked on the case and Support was trying to help with setting a dedicated graphics card for Fusion Studio to work smoothly, since your computer has two graphics card. They were not able to bring the matter to the team in charge because such part of the process was not completed yet. If you are still having issues and would like to proceed, please check the email that Support sent your for instructions. You may continue working with them through the case that you were initially provided. Feel free to post back for any concern or question. Best regards!