01-26-2020 09:30 AM
Ho la GoPro MAX da 115 giorni ( acquistata il 3 novembre) e mi stavo chiedendo perché dopo quasi 4 mesi ancora non posso scaricare i filmati .360 in 5.6K.
I have the GoPro MAX for 115 days (used on November 3) and I was wondering why after almost 4 months I still cannot download the .360 movies in 5.6K.
01-29-2020 10:37 AM
Hello @bravepeak4403. How are you downloading your 360 media? Is it through a computer or the GoPro App? Are you getting any error when you attempt to download the files? A screenshot would be helpful. See if your device meets the system requirements for 360 support:
It is important to make sure that the camera is running on the latest firmware. A new version today. Details are at https://gopro.com/en/us/update/max . Also, make sure that the camera uses a recommended SD card.
01-29-2020 12:38 PM
01-30-2020 01:11 PM
@lioc62, we try to help out as best as we can. The GoPro MAX Exporter can be used to export standard spherical .mp4 files that play nice with some of your favorite editing programs and can be shared on social.
Windows is a fragmented operating system that covers a myriad of home setups. These setups require video encoding and decoding support for spherical media that need to be tested across multiple devices. For this reason, we’re taking a little more time to get things ready to make sure it meets the expectation of our users. Rest assured, we are planning to add the same level of features for Windows as users with Mac currently get with the GoPro Player.
Thank you for your patience as we work through this and for being a GoPro customer.