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Anonymous
Posts: 0
Accepted Solution

GoPro App for Mac initial import took so long

Hi..

 

I have problem about gopor app for desktop (Mac). 

I try to import my photo and video at the first time used but why import took so long. I have 3GB for my picture and another.

 

Please advise ... Thank you in advance.

 

Screen Shot 2559-03-15 at 12.25.27 PM.png

Accepted Solutions
GoPro
Posts: 270

Re: GoPro App for Mac initial import took so long

Hi @Anonymous @chrisediting,

 

When using the a connection via USB cable, it tends to be very slow since it is limited to the USB 2.0 speed that the cable obtains. Based on your first screenshot, it was initiallzing the import where it has to scan all the individual footage prior to transferring the footage. Depending the amount of footage you have, it can take quite some time on transfering, and with the USB cable, it's limiting itself based on the speed of the cable. 

 

At which point, when using a Micro SD card adapter, it will utlized more speed of the SD card adapter or USB 3.0 port on your Mac which is defintely faster and can scan the footage at a faster rate compared to USB cable. The micro SD card adapter will be easily be recognized on the Mac when using GoPro App for Desktop. 

 

Hope this clarifies your issue. 

 

 

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All Replies
Backpacker
Posts: 1,447

Re: GoPro App for Mac initial import took so long

Sorry to hear about that @Anonymous.

First off I would recommend adding media on the top left and picking the folder were

you save and want to save GoPro media and pictures.

And does your computer meet the requirements? If you don't have 7200 rpm HD or SSD.

This process could take longer and not be as fast.

Could you give some of your steps. So I can see if your not the only one having this issue.

 

Hope this helps.

Chris.

Screen Shot 2016-03-15 at 10.03.21 AM.png
Anonymous
Posts: 0

Re: GoPro App for Mac initial import took so long

Hi Chris ... anyway thank for your respond. @chrisediting

 

My Macbook was SSD and Core i5, I bought it on Mid 2015 so I think it's ok  to process GoproApp.

 

I try many ways on my Mac but still doesn't work but I try on another computer (Window 10) it's work well. I don't know why I connect Gopro via USB couldn't transfer. 

 

Anyway i use SDcard to import Photo to my Mac and it's work. I think I will use this method. 

 

If someone have same problem as I did. Please let's me know. 

 

Thank you. 

Screen Shot 2559-03-16 at 10.47.45 AM.png
Backpacker
Posts: 1,447

Re: GoPro App for Mac initial import took so long

Thanks for your reply @Anonymous.

I will mention this to @mattb@jefft. They are a big help.

This might be a bug for the software. So I would recommend you

visiting this page, and mention your issue, and they'll reach out to you. 

 

https://community.gopro.com/t5/HAVE-FEEDBACK/bd-p/HAVEFEEDBACK

GoPro
Posts: 270

Re: GoPro App for Mac initial import took so long

Hi @Anonymous @chrisediting,

 

When using the a connection via USB cable, it tends to be very slow since it is limited to the USB 2.0 speed that the cable obtains. Based on your first screenshot, it was initiallzing the import where it has to scan all the individual footage prior to transferring the footage. Depending the amount of footage you have, it can take quite some time on transfering, and with the USB cable, it's limiting itself based on the speed of the cable. 

 

At which point, when using a Micro SD card adapter, it will utlized more speed of the SD card adapter or USB 3.0 port on your Mac which is defintely faster and can scan the footage at a faster rate compared to USB cable. The micro SD card adapter will be easily be recognized on the Mac when using GoPro App for Desktop. 

 

Hope this clarifies your issue. 

 

 

Anonymous
Posts: 0

Re: GoPro App for Mac initial import took so long

Thank you for your answer @jasonc @chrisediting

I will use SD card adapter to tranfer footage. :) That's fine for me.

cheer..
Anonymous
Posts: 0

Re: GoPro App for Mac initial import took so long

Just chimed in on this thread, I've had the same issue, running a brand new macbook pro, same specs as you. Have tried both methods, cabled, and an SD adapter with no luck; even afer leaving it for hours it the 'initializing' progress bar never advances.

 

Am transferring an 8GB card at the moment, have even tried putting half of the files onto an external hard drive (not compatible wth Mac), and attempting to transfer the fewer remaining files via SD card to my Mac with no success. Had always previously used PC, and imported files directly into GoPro Studio without an issue. Would be stoked if I could find a resoloution!

Screen Shot 2016-03-28 at 8.47.32 PM.png
GoPro
Posts: 270

Re: GoPro App for Mac initial import took so long

[ Edited ]

Hi @mdreckow,

 

Let's find out more information on your workflow. I understand your have a microSD of content from your HERO3 White Edition. If both methods are taking too much time or in a stalled process, let's find out your file structure of your microSD card. If it's happening on both transfer methods, it might be more of a SD card issue rather than the camera or application.

 

First, use a micro SD card adapter and DO NOT OPEN GoPro App for Desktop if it does pop up. You can close it if it tries to open. Next, you'll be able to see your "Untitled" or "No Name" disk on your Desktop. I would like to see if you can navigate there and open the disk and find out if the following structure is there in this particular order.

 

- DCIM - 100GOPRO - "Then your media listed with your MP4, LRV, and THM files"

 

If you have a different structure of perhaps you change the folder names within the file structure, I could understand why GoPro App for Desktop can sometimes stall since the file structure of the card is not the exact file format coming from a formatted card within the camera. 

 

As a test, I would recommend on making sure first you have the latest HERO3 White Edition software version (3.07), then format the card within the camera settings (trash can). Then take 5 video recordings or photos in any combination. Then re-insert the camera into your computer and verify if GoPro App for Desktop is able to import your footage more efficiently than before.

 

Lastly, where are you planning to transfer your imported files? Did you change the import location file path? Have you tried to change the files path to a new folder on the Desktop in order to isloate the issue under General Settings.

 

Keep us posted on your developments.