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and%20run%20the%20the%20app%20with%20graphics%20processor.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20set%20it%20on%20your%20graphics%20processor%20app%20to%20run%20the%20app%20with%20your%20GPU%20by%20default%20instead%20of%20running%20it%20with%20integrated%20processor.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2

GoPRO Quick keeps crashing on windows 10 when launched

Hello,

My GoPRO Quick app just crashes any time it is launched.

 

In windows event viewer I see the following entries

Faulting application name: GoPro Quik.exe, version: 0.0.0.0, time stamp: 0x5b1e51db
Faulting module name: Qt5WebEngineCore.dll, version: 5.6.0.0, time stamp: 0x56d89c3b
Exception code: 0x80000003
Fault offset: 0x00000000009acbc8
Faulting process ID: 0x1c88c
Faulting application start time: 0x01d4573200c61050
Faulting application path: C:\Program Files\GoPro\GoPro Desktop App\GoPro Quik.exe
Faulting module path: C:\Program Files\GoPro\GoPro Desktop App\Qt5WebEngineCore.dll
Report ID: 26841beb-15ae-4bea-a3b1-73aafcfd6a1a
Faulting package full name: 
Faulting package-relative application ID:
Fault bucket 2000775658111722709, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: GoPro Quik.exe
P2: 0.0.0.0
P3: 5b1e51db
P4: Qt5WebEngineCore.dll
P5: 5.6.0.0
P6: 56d89c3b
P7: 80000003
P8: 00000000009acbc8
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF13B.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2D2.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2E3.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF2E1.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF321.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_GoPro Quik.exe_fea5bfb72fdb47e1b7315f7ce3ac75b64fdef2_8ab75397_c7bdf7b3

Analysis symbol: 
Rechecking for solution: 0
Report Id: 26841beb-15ae-4bea-a3b1-73aafcfd6a1a
Report Status: 268435456
Hashed bucket: 08b420a3892c9ee12bc42edc48ff64d5
Cab Guid: 0

This is the content of the file: WERF2D2.tmp.WERInternalMetadata.xml

<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
	<OSVersionInformation>
		<WindowsNTVersion>10.0</WindowsNTVersion>
		<Build>17134</Build>
		<Product>(0x30): Windows 10 Pro</Product>
		<Edition>Professional</Edition>
		<BuildString>17134.285.amd64fre.rs4_release.180410-1804</BuildString>
		<Revision>285</Revision>
		<Flavor>Multiprocessor Free</Flavor>
		<Architecture>X64</Architecture>
		<LCID>1033</LCID>
	</OSVersionInformation>
	<ProblemSignatures>
		<EventType>APPCRASH</EventType>
		<Parameter0>GoPro Quik.exe</Parameter0>
		<Parameter1>0.0.0.0</Parameter1>
		<Parameter2>5b1e51db</Parameter2>
		<Parameter3>Qt5WebEngineCore.dll</Parameter3>
		<Parameter4>5.6.0.0</Parameter4>
		<Parameter5>56d89c3b</Parameter5>
		<Parameter6>80000003</Parameter6>
		<Parameter7>00000000009acbc8</Parameter7>
	</ProblemSignatures>
	<DynamicSignatures>
		<Parameter1>10.0.17134.2.0.0.256.48</Parameter1>
		<Parameter2>8192</Parameter2>
		<Parameter22>99dd</Parameter22>
		<Parameter23>99dd1a5a252cd2bd777a8fa3ce546a73</Parameter23>
		<Parameter24>2099</Parameter24>
		<Parameter25>209956425238bc9a136ef1dbf03b995a</Parameter25>
	</DynamicSignatures>
	<SystemInformation>
		<MID>92172B9A-4E60-48AC-9FDD-662C77290E2F</MID>
		<SystemManufacturer>Gigabyte Technology Co., Ltd.</SystemManufacturer>
		<SystemProductName>AB350-Gaming 3</SystemProductName>
		<BIOSVersion>F23d</BIOSVersion>
		<OSInstallDate>1530556858</OSInstallDate>
		<OSInstallTime>2018-07-02T18:40:56Z</OSInstallTime>
		<TimeZoneBias>-02:00</TimeZoneBias>
	</SystemInformation>
	<SecureBootState>
		<UEFISecureBootEnabled>NotCapable</UEFISecureBootEnabled>
	</SecureBootState>
	<ReportInformation>
		<Guid>e7be9a17-c98a-46b3-840e-f48b665f12bb</Guid>
		<CreationTime>2018-09-28T13:53:35Z</CreationTime>
	</ReportInformation>
</WERReportMetadata>

the contents of Report.wer

Version=1
EventType=APPCRASH
EventTime=131826161446259057
ReportType=2
Consent=1
UploadTime=131826161451164302
ReportStatus=268435456
ReportIdentifier=2fe92140-61a4-4461-9328-744a30ac6ac6
IntegratorReportIdentifier=26841beb-15ae-4bea-a3b1-73aafcfd6a1a
Wow64Host=34404
NsAppName=GoPro Quik.exe
AppSessionGuid=0001c88c-0001-0012-5010-c6003257d401
TargetAppId=W:00061951487a5aa60821ed1bff1c1873f87f0000ffff!000019a26c456536b81c53ac095de2f5982071752986!GoPro Quik.exe
TargetAppVer=2018//06//11:10:41:31!570b5e!GoPro Quik.exe
BootId=4294967295
TargetAsId=12418
UserImpactVector=816
IsFatal=1
Response.BucketId=08b420a3892c9ee12bc42edc48ff64d5
Response.BucketTable=4
Response.LegacyBucketId=2000775658111722709
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=GoPro Quik.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5b1e51db
Sig[3].Name=Fault Module Name
Sig[3].Value=Qt5WebEngineCore.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=5.6.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=56d89c3b
Sig[6].Name=Exception Code
Sig[6].Value=80000003
Sig[7].Name=Exception Offset
Sig[7].Value=00000000009acbc8
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17134.2.0.0.256.48
DynamicSig[2].Name=Locale ID
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GoPro
Posts: 9,012

Re: GoPRO Quick keeps crashing on windows 10 when launched

Hi @galn

 

I am sorry for any troubles caused.

Please make sure that your computer meets the minimum system requirements of the application.

Also, please try the troubleshooting steps listed on this article.

 

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 2

Re: GoPRO Quick keeps crashing on windows 10 when launched

Hello Ej,

 

Thak you for your response.

 

It seems like you have not read my case and just sending me on some goose chase.

 

Your reference to the troubleshooting article is of no use since it is not the issue, in my case Quick just doesn't run, it fails when starting the app and the error is clearly registered in the windows event log.

 

I might have installed something or removed something that is preventing Quick from operating, however, I haven't touched any Quick related files.

 

Actually it ran today once, asking me to update it which I did and it didn't run again.

 

I can import the videos from the camera thru windows media import, so it doesn't seem like a usb issue.

 

My system is more powerful than your system requirements so it is not the issue.

 

I have added the Windows event viewer logs in my initial case open, you might find something in there -> Qt5WebEngineCore.dll

 

Best,

Gal

GoPro
Posts: 3,505

Re: GoPRO Quick keeps crashing on windows 10 when launched

 

Hi @galn,

 

Try to run it in compatibility mode. 

Choose Windows 7/8 or 8.1 mode. 

 

You may also try to run in with Graphics Processor and check if same issue occur. 

 

 

Regards,

-Jay 

Hiker
Posts: 7

Re: GoPRO Quick keeps crashing on windows 10 when launched

I am getting this exact same error. New Windows 10 device. Quik was working fine yesterday. Today the error occurs when Quik starts (crashes before any Quik screen is displayed).  There has been no change to my system since yesterday. I removed Quik & re-installed it and I still get the error. I tried running in compatibility mode (Windows 8) with the same result. Doe anyone know how to fix this?

 

From the event log:

Faulting application name: GoPro Quik.exe, version: 0.0.0.0, time stamp: 0x5b897c2a
Faulting module name: Qt5WebEngineCore.dll, version: 5.6.0.0, time stamp: 0x56d89c3b
Exception code: 0x80000003
Fault offset: 0x00000000009acbc8
Faulting process ID: 0x2860
Faulting application start time: 0x01d47fe63bb4dd4a
Faulting application path: C:\Program Files\GoPro\GoPro Desktop App\GoPro Quik.exe
Faulting module path: C:\Program Files\GoPro\GoPro Desktop App\Qt5WebEngineCore.dll
Report ID: a0a16036-07f0-4957-8ec2-8445cb1c13ae
Faulting package full name:
Faulting package-relative application ID:

 

 

GoPro
Posts: 7,603

Re: GoPRO Quick keeps crashing on windows 10 when launched

Hello @swiftcreek77165

 

If you have not done it yet, try the troubleshooting steps detailed  here https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Crashes-while-Opening-Cre...

Should the issue persist, our Support team through https://gopro.com/help/ContactUs will be able to assist you with the next steps. You may reach them by phone or chat. 

 

Thanks, 
Marius

Tourist
Posts: 1

Re: GoPRO Quick keeps crashing on windows 10 when launched

Hello,

 

I have the exact same issue with Quick on Windows 10 version 1803. I got the GoPro yesterday so it is the first time I try the Quick software. Same exact error message as swiftcreek77165.

This is from my Windows Event log:
GoPro Quik.exe
   0.0.0.0
   5b897c2a
   Qt5WebEngineCore.dll
   5.6.0.0
   56d89c3b
   80000003
   00000000009acbc8
   1c7c
   01d4806ead0d1149
   C:\Program Files\GoPro\GoPro Desktop App\GoPro Quik.exe
   C:\Program Files\GoPro\GoPro Desktop App\Qt5WebEngineCore.dll
   d6d5db42-55de-41d2-9677-31cd2ba3c65e

 

PC is a Dell with an intel I7 and 12 GB ram and a Nvidia GeForce GTX 1060 3GB.

 

I aggree with swiftcreek77165 that the proposed solutions don't apply to this problem.

 

Regards,

 

Gaetan T

Hiker
Posts: 7

Re: GoPRO Quick keeps crashing on windows 10 when launched

This is an crash that occurs when Quik is launched. The thread you refer to concerns a crash that occurs then opening Create mode - as per the thread title.