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Tourist
Posts: 3

Go pro quik red video (Macbook pro)

Hello,

i have still more and more problems with Quik- not possible to import dirrectly files from camera to quik. any suggestion?

and what is more, watching of imported videos is in red colour, why? please advise how to resolve this issue for Mac

thank you

 

 

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Sightseer
Posts: 5

Re: Go pro quik red video (Macbook pro)

I don't have one of these GoPro's but the story was well written.
Sightseer
Posts: 5

Re: Go pro quik red video (Macbook pro)

My GoPro Studio will not work anymore after I did the new upload. It is asking for OpenGL 3.2. I have no idea what this is. All I know is it worked fine last week and now it does not. I guess it is time for me to advance to Adobe Premeire Pro. I'll be looking for videos from you :)

GoPro
Posts: 12,150

Re: Go pro quik red video (Macbook pro)

 

Hi @royalhero8813

 

What error message are you getting?

Is the camera detected on Quik when it's connected via the cable or not at all?

Is it seeing the camera but it says that there are no files to import?

Try using a different port and make sure you are using the same cable that came with the camera.

For reference you may check these articles:

Camera is Not Recognized on Quik for desktop - Mac

Camera is not Recognized when Plugged into a Computer USB Port

 

Regarding the red color when playing videos, what Quik for desktop version are you using?

This should be resolved by uninstalling the application completely and reinstalling Quik for desktop.

 

Let us know how it goes.

You can also reach out to our Support Team to get these issues checked further.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

 

 

 

 

Tourist
Posts: 3

Re: Go pro quik red video (Macbook pro)

Hello, issue 1- 

camera is detected in Quik all cables are original.

there is error message- no files to import... it worked fine all time, first time detected maybe 1 month ago...it works sometime, sometime no.

 

but what is more important is issue 2.- red video in Quik

Quik version v2.6.2

MacOS High Sierra 10.13.6

 

Quik was uninstalled and replaced by version v2.6.2 as advised in your message but no changes-video is still red.

any further suggestion?

Thank you, Peter

 

 

GoPro
Posts: 9,401

Re: Go pro quik red video (Macbook pro)

[ Edited ]

Glad to hear back from you, @royalhero8813 . Thank you for the details that you provided. As the issue maybe associated with particular settings on your computer, it would be best to get in touch with our Support team for a more personalized support. You can reach them via phone or chat through https://gopro.com/help/ContactUs . Best regards!

Tourist
Posts: 3

Re: Go pro quik red video (Macbook pro)

no patricaular settings, no system changes done

quik worked fine, it is terrible last month....

i came from holiday and want to see my videos, NO RED, 

system informations provided above.

support team is available out of my free hours,

please try anyone to help in this discussion

thank you