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Tourist
Posts: 6

Go pro quick Application doesn't see any imported Video files but photos

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Hello, first of all to give you more information, I use Gopro black 8/micro SD card 64 GB Sandisk extreme pro/Windows 10

I found the problem with Gopro quick Application.

I use this App to improted file from SD card. it is all good, it locate in my computer perfectly but, in the application it show only photos. It does not show any Video file even I filter with "All" or "Video". I have tried many ways even re-import files and re-scan the floder but it doesn;t work.

 

Any body got the same issues as me ?

Please, kindly advise I want to edit my videos thru Gopro quick.

 

Thanks

Capture3.JPG
Tourist
Posts: 6

Re: Go pro quick Application doesn't see any imported Video files but photos

[ New ]

Reference photo

As you may see, it has no video files there even in the normal floder it loads of video (out side the gopro quick).
All Video files can play normally via other application (e.g. Window media player, VLC).

Capture.JPG
Tourist
Posts: 6

Re: Go pro quick Application doesn't see any imported Video files but photos

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Reference photo 2

Only photo can see in this application

Capture2.JPG
Tourist
Posts: 6

Re: Go pro quick Application doesn't see any imported Video files but photos

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Please, helpp !!

GoPro
Posts: 28,562

Re: Go pro quick Application doesn't see any imported Video files but photos

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Hi @royaloasis46885

 

Is it just the first time you have experienced this?

See if resetting the application will make a difference.

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. 

 

Let us know how it goes,

 

Thanks!
Ej
 

Tourist
Posts: 6

Re: Go pro quick Application doesn't see any imported Video files but photos

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I've already done as per your suggestion. Problem still occurs !
GoPro
Posts: 28,562

Re: Go pro quick Application doesn't see any imported Video files but photos

[ New ]

Thanks for trying @royaloasis46885

Please reach out to our Support Team to move forward with this concern.

You will need to submit a request for a callback through https://gopro.com/help/ContactUs , or initiate a chat conversation with one of the representatives.

 

 

Regards,

Ej

Tourist
Posts: 6

Re: Go pro quick Application doesn't see any imported Video files but photos

[ New ]

Before I posted this. I talked with your team. Seem she can't support and take too times.

Can I ask why this simple bug can't be fixed ? 

Otherwise, I already use other program to edit my VDO file to make a Vlog for my trip already.

Shame on Gopro App can't support your device ..............