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Sightseer
Posts: 2
Accepted Solution

Go pro app won’t upload new photos/videos

Hello
I have hero 5 and the go pro app
Today I connected my hero 5 to upload images and video I took yesterday
The app tells me no new images/video found so it’s not registering the new media and thinks it’s updated
Pls can you help
Thanks!

Accepted Solutions
GoPro
Posts: 8,136

Re: Go pro app won’t upload new photos/videos

Glad to hear back from you, @foggydawn68268. Uninstalling the GoPro app should not delete the media (photos/videos) that are already saved on your phone. The QuikStories are associated with the Quik App so as long as the photos/videos used are saved, they should stay. Thanks!

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All Replies
GoPro
Posts: 8,136

Re: Go pro app won’t upload new photos/videos

Hello @foggydawn68268

 

Is this a recent happening? Did the HERO5 camera that you have work well with the app before? If it is a HERO5 Black camera that you are using, are you able to access/view your new media through the camera display? Have you checked if the new media are detected by Quik on your computer?

 

Try uninstalling and re-installing the GoPro app, and make sure that your phone is updated to its latest OS, and that you have enough storage space on it, then pair the camera again. See if the new media will already be recognized. 

 

Let us know how it goes. 

 

Thanks, 
Marius

Sightseer
Posts: 2

Re: Go pro app won’t upload new photos/videos

Hello
Thanks for responding. Yes it registered the new media ok up until today. It’s imprtant to note I can still pair the hero 5 and my iPhone thru go pro app, I can still see the camera screen live and see the new images when they are paired but for some reason when I pull down to refresh the feed it says “no new media” when I know there is
If I uninstall then reinstall the app would I lose things? Quik stories?
Thanks
GoPro
Posts: 8,136

Re: Go pro app won’t upload new photos/videos

Glad to hear back from you, @foggydawn68268. Uninstalling the GoPro app should not delete the media (photos/videos) that are already saved on your phone. The QuikStories are associated with the Quik App so as long as the photos/videos used are saved, they should stay. Thanks!