04-06-2020 07:29 PM
I'm having the SAME issue. I just took footage on Sunday and I can't access it. I think it has to do with updating the firmware. I hadn't used my camera since February and everything before updating the firmaware is accessable. HELP!!
04-07-2020 09:03 AM - edited 04-07-2020 09:04 AM
We're you able to check the files on the Media tab?
Scroll down all the way to the bottom and see if the files were just backdated.
Let us know how it goes.
04-21-2020 04:26 AM
i have the same problem ,
only can find the video when sorted in recently uploaded
but when I sort in all media
the date of my video only show 9April2020 before
after the date , only can show in recently uploaded , not in all media
04-21-2020 05:30 AM
Hello, @hoblau. To verify, do you have the latest version of the GoPro App installed on your phone, and is your camera updated to the latest firmware?
When sorted via recent uploads, do you see all the media that are supposed to have been imported to the app? Are the media dated correctly? Are these videos? photos? Are you looking under the APP tab in the app?
See if singing out and back into the app will display all media as they should. Let us know what you find out. Thanks!
05-03-2020 05:02 PM
Hello, @molez. Which camera model are you using? Do you get any error message on your computer or in Quik for desktop when you attempt to view the media? See if the media may be incorrectly dated once imported to the app. This could cause the media to be found under a different timeline in the media library.
You may also check the Recent tab in the app and see if the files are there. Lastly, follow this file path (C:\Users\<YourUserName>\Pictures\GoPro) to locate the storage folder for your media.
We suggest inserting the SD card directly to the computer through an SD card adapter. Let us know what you find out. Thanks!
05-05-2020 11:11 AM
Same problem. GoPro 7 Black. Gopro Quik PC desktop app. No new media. I can see the media on my camera and on Android app but can't import files to PC. No errors. The only thing I can see on the camera is information "USB connected".