01-03-2020 04:00 PM
I am having trouble getting new media on my GoPro App. I have a Hero 7. I have troubleshooted everything, downloaded and updated software and app, checked the date accuracy, restarted a few times now. Is there anything else I can do? I think it's an issue with the GoPro. Is there any other way for me to access the media thats on the GoPro?
01-08-2020 09:03 AM
4 weeks ago
i see the videos on the app they are on the camera, i watch each of them download to app, download complete, click the top of the page to view media- no new media there only older files i had there already...
3 weeks ago
Thank you for the details that you provided, @seanp634. Are you getting any error message when initiating the import or download? Also, which version of the app is installed on your phone? Have you tried accessing your media using a computer - with Quik for desktop or file explorer.
In case the app allows importing of media, see if the files may just be located under a different timeline which is the case for incorrectly dated files.
We have tested with both Android and iOS devices with recently captured media and we are able to preview, download and view them on the app.
If you haven't yet, try manually updating your camera following the steps under Manual Update here. Make sure that the camera uses a recommended SD card. There is a list at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 for your reference.
Should the issue persist, please provide us information regarding the phone that you are using as well as its OS version, and the SD card brand and capacity. Thanks!
2 weeks ago
@ericmeul, how are you transferring the files from the camera to the app? When the camera is connected, select "View Media" and manually download the files from there.
If they downloaded fine, but you're still unable to locate the files, try to browse through the GoPro App's media list and see if the recent media files are just dated incorrectly.