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Sightseer
Posts: 2

Go pro app won't show new media

I have a GoPro Hero 7 Black, and I have tried both using the desktop and mobile software and new images after a date don't appear for download.   When I go to import them on the desktop it imports up to a specific date.

 

Seems to be the same issue this person is having:

 

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Go-pro-app-won-t-upload-new-photos-videos/td-p...

 

And this one:

 

https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quick-says-no-files-to-import-Camera-is-connec...

 

 

I wasn't running the latest firmware because up until recently the mobile app for updating firmware had bugs in it.    

 

The only real solution I can see in these threads is to get an external SD Card reader.

 

Your support team keeps marking these issues as solved but they aren't actually providing a solution other than "reinstall the app".   Considering I'm seeing this both on desktop and on mobile it's not the damned app that's the problem.   Something is corrupted on the gopro itself.  

 

Deleting the app doesn't seem to make a difference given that this is happening both on desktop and on the android app as well.

 

 

GoPro
Posts: 2,442

Re: Go pro app won't show new media

Hi @swiftwave8653,

Sorry to hear about the trouble. You mentioned that the applications import your contents to a specific date. What date is it specifically tagging the files to? I reckon this might have something to do with the camera's date resetting at some point. Quik for desktop will then save the files by the date they were taken. Is your camera set with the correct date?

 

When you also said that the new images after a date don't appear for download, are you saying that the media files are showing up on your camera, but doesn't appear under Media List when connecting to GoPro App or when imported to Quik for Desktop?

Hoping to hear back from you.

Ann

Sightseer
Posts: 2

Re: Go pro app won't show new media

And there it is.   Jan 2, 2016...   **bleep** I'm sorry to have been a bother.  You can mark this as resolved

Sightseer
Posts: 2

Re: Go pro app won't show new media

I’m having same problem. What is solution? Photos from 2 years ago show up in app on iPad and iPhone but photos and videos I just took today won’t show up. I can control camera with app and take photo and it shows up, but scuba photos I took show on camera but not in app. Help. I’m on vacation - no laptop.
Sightseer
Posts: 2

Re: Go pro app won't show new media

Wait mine also are showing in app under 2016 but the camera is accurately set to today’s date in 2019. Whu saving with wrong date?
GoPro
Posts: 2,442

Re: Go pro app won't show new media

@boldcave4352, I'd like to gather more details in order to better isolate the problem:

  • When did you start to notice this issue?
  • Browse through the GoPro App's media list and see if the recent media files are just dated incorrectly.
  • If so, is your GoPro camera's date setup correctly?
  • In the GoPro App's media tab, tap on the arrows icon at the top-left corner of the screen and select to sort the files by "Download Date." Are you able to see the contents you've recently downloaded?
  • See if the missing media is viewable on the camera (where applicable).
  • Check if media is filtered as photos only, video only, recent, etc.
  • Are you looking for media just in the app, or on your phone's native photo app, or in the cloud?
  • Please provide your GoPro camera's model and firmware version installed.
  • What's the current GoPro App version installed?
  • What's the phone model used and mobile OS version?

Hoping to hear back from you.